CRM & Digital Transformation Lead

Insulation Contractor; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Comprehensive health insurance

Generous paid leave entitlements

Continuous training and development

Job summary

Knauf is seeking a Digital Transformation Officer in the Philippines to maintain and optimize Knauf’s digital platforms, drive data quality, and boost user adoption across sales operations. You will lead campaigns, provide training, and coordinate with regional IT and commercial teams to deliver impactful digital initiatives.

Responsibilities include data governance, dashboard creation, and supporting system upgrades, with a focus on reducing friction and improving customer engagement through

Qualifications

• Experience in sales or working with sales teams.
• Strong knowledge of Salesforce.com and CRM systems.
• Ability to coordinate with multiple departments and stakeholders.

Responsibilities

• Maintain Knauf digital platforms (OneCRM, Stratos, MyKnaufOrders, CPQ Quotes).
• Support data quality and user adoption across platforms.
• Create dashboards and reports for visibility and decision making.
• Deliver training and change management for digital tools.
• Project manage digitalization initiatives and campaigns.
• Assist in system upgrades, testing, and rollout activities.

Skills

Salesforce experience

CRM knowledge

Stakeholder collaboration

Microsoft Office

Education

Accounting degree

Tools

Microsoft Office

Job description

Knauf is seeking a Digital Transformation Officer in the Philippines to maintain and optimize Knauf’s digital platforms, drive data quality, and boost user adoption across sales operations. You will lead campaigns, provide training, and coordinate with regional IT and commercial teams to deliver impactful digital initiatives.

Responsibilities include data governance, dashboard creation, and supporting system upgrades, with a focus on reducing friction and improving customer engagement through