Digital Transformation Lead

Knauf Philippines; Pasig; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

Paid leave entitlements

Training and development opportunities

Job summary

Knauf Philippines is seeking a Digital Transformation Officer to manage and enhance the company’s digital platforms, including OneCRM, Stratos, MyKnaufOrders and CPQ Quotes. You will drive adoption, quality data, and cross-functional collaboration to improve sales operations and customer engagement.

The role requires hands-on platform administration, training delivery, and project management for digitalization initiatives across the business, ensuring tools deliver measurable value in daily

Qualifications

• Experience implementing or administering CRM platforms and digital tooling.
• Ability to drive user adoption and change management.
• Experience delivering training sessions and user enablement.

Responsibilities

• Maintain and support Knauf digital platforms (OneCRM, Stratos, MyKnaufOrders, CPQ Quotes).
• Monitor data quality and system usability; escalate issues.
• Coordinate user access and data integrity across systems.
• Create dashboards, reports and usage trackers for visibility.
• Lead adoption campaigns and local execution of digital initiatives.
• Provide training and ongoing support to users; develop user guides.

Skills

CRM experience

Change management

Training delivery

Data analysis

Stakeholder management

Education

Accounting degree

Tools

Salesforce

Job description

Knauf Philippines is seeking a Digital Transformation Officer to manage and enhance the company’s digital platforms, including OneCRM, Stratos, MyKnaufOrders and CPQ Quotes. You will drive adoption, quality data, and cross-functional collaboration to improve sales operations and customer engagement.

The role requires hands-on platform administration, training delivery, and project management for digitalization initiatives across the business, ensuring tools deliver measurable value in daily