CRM Lead

Gratitude Jobs Ahead HR Inc; Quezon City; On-site; PHP 1,674,000 - 2,232,000; Full time

Job summary

Gratitude Jobs Ahead HR Inc. in Quezon City seeks an experienced CRM Lead to design, develop, and enhance Microsoft Dynamics 365 CRM solutions. You will lead a development team, translate business requirements into technical designs, and ensure timely delivery of enhancements, integrations, and defect fixes.

The role requires 5+ years of hands-on Dynamics CRM 365 experience, strong OO programming, and deep Power Platform knowledge. Hybrid onsite work with 3–4 days on site in Manila.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years in configuration and customization of Microsoft Dynamics CRM 365.
• Strong knowledge of Microsoft Dynamics CRM 365 and its ecosystem.
• Solid understanding of Object-Oriented programming principles.
• Proficiency in C#, HTML, jQuery, JSON, JavaScript, and asynchronous programming.
• Knowledge of SOA architecture, REST and SOAP.
• Experience with SSRS and CRM Reports.
• Experience with Dynamics CRM integrations.
• Hands-on Azure tools and technologies experience.
• Strong Power Platform experience: Power Automate, Canvas Apps, Model-Driven Apps.
• Excellent communication, analytical and problem-solving skills.
• Stable work history; avoid frequent short-term employment.

Responsibilities

• Design and develop CRM solutions on Microsoft Dynamics 365.
• Collaborate with client stakeholders to analyze requirements and define functional specs.
• Own and deliver software enhancements, minor projects, and integrations.
• Lead and mentor a team of developers, including offshore teams.
• Work within an Agile framework and contribute to sprint planning.
• Liaise with client stakeholders across technical and business functions.

Skills

Dynamics CRM 365

C#

HTML

JavaScript

jQuery

JSON

REST

SOAP

Object-Oriented Programming

Power Platform

Power Automate

Canvas Apps

Model-Driven Apps

Azure

SSRS

CRM Integrations

ASP.NET MVC

Web Services

Education

Bachelor's degree

Tools

ASP.NET MVC

SharePoint

Job description

CRM Lead

Eton Centris, Quezon City Night Shift / Graveyard Hybrid (3–4 days onsite) PHP 150,000 – 200,000/mo5+ years experience

About the role

We are looking for an experienced CRM Lead to design, develop, and enhance solutions on the Microsoft Dynamics 365 platform. In this role, you will work closely with client stakeholders to translate business requirements into technical solutions, lead a team of developers, and ensure high-quality delivery across enhancements, integrations, and defect resolutions.

Key responsibilities

• Design and develop CRM solutions aligned with business and technical requirements on Microsoft Dynamics 365
• Collaborate with client stakeholders to analyse requirements, define functional specifications, and advise on CRM best practices
• Own and deliver software enhancements, minor projects, defect fixes, and feature integrations
• Identify design problems and implement elegant, user-centred solutions with rapid iteration
• Lead and mentor a team of developers, including managing offshore teams from onshore
• Work within an Agile development framework and contribute to sprint planning and delivery
• Liaise confidently with client stakeholders across technical and business functions
• Manage multiple priorities effectively under tight deadlines in a multicultural environment

Must-have qualifications

• Bachelor's degree in a relevant field
• Minimum 5 years of experience in configuration and customisation of Microsoft Dynamics CRM 365
• Strong knowledge of Microsoft Dynamics CRM 365 and its ecosystem
• Good understanding of Object-Oriented (OO) programming principles
• Proficiency in C#, HTML, jQuery, JSON, JavaScript, JavaScript Frameworks, Model Binding, and Asynchronous programming
• Knowledge of SOA-based architecture including REST and SOAP
• Familiarity with SSRS and CRM Reports
• Experience with Dynamics CRM integrations
• Hands-on experience with Azure tools and technologies
• Strong Power Platform experience — Power Automate, Canvas Apps, and Model-Driven Apps are required
• Strong communication, analytical, and problem-solving skills
• Stable work history — candidates with a pattern of frequent short-term employment will not be considered

Good to have

• MS Dynamics CE experience; certifications are a plus
• Experience designing and implementing systems that integrate with .NET application APIs
• Proficiency in ASP.NET MVC framework
• Skills in web services, XML, HTML5, SharePoint, SSIS, SSRS, and MVC