Critical Infrastructure Assurance Manager (STT GDC Philippines)

Globe Telecom; Pateros; On-site; PHP 2,009,000 - 2,678,000; Full time

Job summary

Globe Telecom is seeking a highly qualified Critical Infrastructure Assurance Manager to validate and certify that data centres are fully commissioned and ready for live operations. The role bridges engineering handovers with site operations, driving 24/7 uptime and risk mitigation in high‑density, AI‑influenced facilities.

The position also allows dual alignment with DC Site Operations Manager duties, including team leadership, client fulfilment, and ongoing maintenance programs, with a focus

Qualifications

• Bachelor’s degree in a technical field; PE/PME preferred.
• 5–7 years in data centre engineering, commissioning, or critical facilities.
• CDCP/ITIL/CCNA/CCNP certifications are a distinct advantage.

Responsibilities

• Audit engineering designs against field installations and sign off on IST.
• Lead readiness efforts to certify data centres as Ready to Operate.
• Manage day‑to‑day site operations when required and drive uptime.
• Develop and lead a high‑performing site operations team.

Skills

Leadership

Data center ops

Commissioning

Risk management

Education

Bachelor’s degree in Electrical Engineering

PEE/PME designation

CDCP/ITIL/CCNA/CCNP certifications

Tools

BMS/EPMS

CFD modelling

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description

The Critical Infrastructure Assurance Manager is a specialized leadership role responsible for validating and certifying that newly constructed or upgraded data centers are fully commissioned, resilient, and operationally ready before handover to live operations. Reporting to the Head of Regional Operations, the position oversees design validation, commissioning audits (Cx Levels 1–5 and IST), operational readiness assessments, defect management, compliance, and risk mitigation across critical power, cooling, security, and monitoring systems. The role serves as the bridge between engineering/construction teams and operations, ensuring infrastructure is built according to design intent and capable of supporting continuous 24/7 mission‑critical services.

In addition, the position is structured as a dual‑role function that can assume full responsibility as a Data Center Site Operations Manager when required, leading daily site operations, client fulfillment, maintenance programs, team development, and uptime performance. The ideal candidate possesses strong expertise in data center engineering, commissioning, AI/high-density infrastructure, capacity planning, and critical facility operations, combined with proven leadership, compliance management, and customer‑focused operational excellence. Summary of Scope of

Work The Critical Infrastructure Assurance Manager is responsible for ensuring that all newly constructed or upgraded data centre sites are thoroughly validated, tested, and fully prepared to transition into live operations. The role exists to bridge the gap between construction/engineering handovers and day‑to‑day operations by verifying that all engineering designs are correctly executed, installed equipment meets strict standards, and systems are completely resilient.

Reporting directly to the Head of Regional Operations, this highly specialised position ensures that the facility’s power, cooling, and security infrastructure are built to design intent and can support continuous 24/7 operations without risk. The primary objectives are to minimise day‑one operational risks, audit engineering validation processes (such as Commissioning Levels 1–5), and officially certify that the data centre is "Ready to Operate." Dual‑Role Alignment: In addition to specialised engineering validation, this position is explicitly structured to dual‑align with site operations leadership.

As organisational needs arise, the job holder will step in to act as a full‑time DC Site Operations Manager. In this capacity, they will directly assume full ownership of day‑to‑day site operations, team leadership, client fulfilment, and facility uptime management for an assigned data centre asset.

Professional Background and Experience Education: Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Information Technology, Business Administration, Computing, or a related technical field.

Experience: At least 5–7 years in data centre engineering, commissioning, or critical facilities infrastructure, with a minimum of 3 years in a management or supervisory role within a 24/7 mission‑critical facility environment. High Density Infrastructure: Experience in handling High density /AI design, capacity planning and solution and provisioning.

Professional Qualifications & Training Certifications: Professional Electrical Engineer (PEE) or Professional Mechanical Engineer (PME) designation is preferred. Relevant data centre management or technical certifications such as CDCP, ITIL, CCNA, or CCNP are distinct advantages. Knowledge and Skills Technical Validation: Deep knowledge of testing and commissioning methodologies (Levels 1 through 5) for data centre infrastructure, including MV/LV electrical distribution, UPS, generators, chillers, CRAHs, and BMS/EPMS platforms.

Design & Engineering Literacy: Proven ability to read, interpret, and audit complex engineering schematics and Single Line Diagrams (SLDs) against actual physical installations. Leadership & Operations: Proven ability to lead and manage a high‑performing site operations team, balancing both testing phases and daily live facility operations. Compliance & Standards: In‑depth knowledge of regulatory requirements, industry standards, and risk management policies for data centre operations.

Capacity & Space Planning: Expertise in infrastructure and system architecture based on space, power, and cooling constraints. Focus: CFD modelling, structural loading, and power topology. Competencies Engineering Quality & Auditing: An uncompromising eye for detail; ability to spot deviations between engineering design intent and physical installation.

Operational Expertise: Deep understanding of data centre operations principles, best practices, and the ability to manage live facility infrastructure effectively when acting as Site Manager. Client Focus: Strong focus on fulfilling client requirements and ensuring high levels of client satisfaction during both the transition and operational phases. Problem‑Solving: Strong analytical and problem‑solving skills with a proactive approach to identifying and addressing technical and operational issues.

Adaptability & Versatility: High capacity to fluidly transition between specialised project validation tasks and standard, day‑to‑day live operations management as business demands change. Key Duties and Responsibilities Measurement Criteria / Metrics Design Validation & Commissioning Oversight Audit engineering designs against physical site installations. Monitor and sign off on facility commissioning stages (functional performance and Integrated Systems Testing - IST) to verify that redundant systems failover seamlessly under load.

• Design Gaps Identified: 100% of critical design‑to‑field deviations documented prior to functional testing.
• IST Success Rate: 100% verification of concurrent maintainability and fault tolerance.

Operational Readiness & Snagging Develop the "Ready to Operate" (RTO) framework. Identify, track, and manage engineering defects and installation errors. Ensure all As‑Built drawings, O&M manuals, and asset registries are verified and transferred seamlessly.

• Punch List Resolution: 100% of Category A (critical) punch‑list items closed out before site handover.
• Documentation Completeness: 100% availability of validated technical records on Day 1.

Full‑Time Site Operations Management (As Needed) Step in as the full‑time DC Site Operations Manager when requested. Manage the day‑to‑day operations, ensure optimal uptime, oversee routine facility maintenance, and drive daily operational excellence.

• Operational Uptime: Maintain 99.999% uptime during active coverage.
• Preventive Maintenance: Achieve 100% adherence to scheduled maintenance windows.
• Budget Management: Operate within a ±5% budget variance.

Team Leadership and Management Lead, manage, and inspire the site operations team. Foster a culture of collaboration, safety, and continuous development, ensuring the team is capable of executing both complex testing and steady‑state operations.

• Employee Retention & Satisfaction: High retention and team satisfaction scores.
• Training Completion: 100% completion of assigned technical and safety training courses.

Client Support & Fulfilment Manage client fulfilment processes at the site level when operating the facility. Build strong client relationships, oversee accurate service delivery, and promptly resolve any customer issues or escalations.

• Customer Satisfaction: Achieve CSAT scores of 90% or higher.
• SLA Compliance: Resolve client‑impacted incidents within target SLA windows.

Compliance and Risk Management Ensure all site validation activities and ongoing operations comply with relevant regulations, standards, and corporate policies. Conduct risk assessments to mitigate potential operational shortfalls.

• Audit Findings: Zero major non‑compliances or violations during internal and external audits.

Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make

Your Passion Part of Your Profession.

Attracting the best and brightest Talents is pivotal to our success.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognised as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.