Crew Health Case Manager - 24/7 Liaison & Care Advocate

Cruise Administration Services, Inc.; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cruise Administration Services, Inc. is seeking a Specialist, Case Management to coordinate health care for crew members, from disembarkation to return to the vessel.

You will liaise between shipboard medical teams, shoreside providers, and assistance companies to ensure timely, quality, and cost-effective care. The role includes organizing medical transfers by air or ground, maintaining electronic medical records, and supporting fitness-to-work decisions.

Qualifications

• Bachelor's Degree required in a relevant field.
• Clinical background with BSN/RN or MD.
• 5+ years combined experience in patient care or case management.
• Familiarity with medical billing procedures.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office and PowerPlatform applications.
• Shipboard clinical experience preferred.

Responsibilities

• Coordinate health care for crew members from disembarkation to return to vessel.
• Liaise between shipboard medical teams, shoreside providers, and assistance companies.
• Organize medical transfers by air, ground, or other means.
• Review medical reports and documentation and ensure timely communication.
• Maintain electronic medical records and case summaries.
• Participate in 24/7 on-call roster.

Skills

Communication skills

Organizational skills

PowerPlatform familiarity

Microsoft Office suite

Education

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Cruise Administration Services, Inc. is seeking a Specialist, Case Management to coordinate health care for crew members, from disembarkation to return to the vessel.

You will liaise between shipboard medical teams, shoreside providers, and assistance companies to ensure timely, quality, and cost-effective care. The role includes organizing medical transfers by air or ground, maintaining electronic medical records, and supporting fitness-to-work decisions.