Credit Operations & Collections Architect (Fintech)

FLIN; Makati; Presencial; PHP 1.800.000 - 3.600.000; Jornada completa

Descripción de la vacante

FLIN is seeking a seasoned Head of Credit Operations & Collections in the Philippines to design and scale the function from the ground up. This senior role demands execution discipline and strategic leadership to transform how we manage credit risk and collections.

You will build policies, manage a growing team, partner with risk, legal, and product, and ensure BSP compliance while delivering measurable improvements in approvals, cycle times, and recovery.

Formación

• 6–8 years of progressive experience in credit operations and/or collections in the Philippines.
• Experience building or significantly restructuring a collections function including policy design.
• Minimum 2–3 years in a managerial or team-lead role overseeing collections agents or credit operations staff.
• Strong exposure to consumer lending and familiarity with BSP regulations.

Responsabilidades

• Design and build end-to-end collections infrastructure, policies, SOPs, and escalation frameworks in compliance with BSP and privacy acts.
• Oversee day-to-day credit operations, including application intake, assessment, verification, and disbursement coordination.
• Recruit, onboard, and manage a collections team with KPIs, coaching, and performance culture.
• Define and track KPIs, generate reports, and coordinate with Risk, Legal, Finance, Customer Success, and Product teams.

Conocimientos

English communication

Filipino language

Educación

Bachelor's in Finance

Bachelor's in Business Administration

Master's in Credit/Risk Management (advantage)

Herramientas

CRM platforms

MS Excel / Google Sheets

Descripción del empleo

FLIN is seeking a seasoned Head of Credit Operations & Collections in the Philippines to design and scale the function from the ground up. This senior role demands execution discipline and strategic leadership to transform how we manage credit risk and collections.

You will build policies, manage a growing team, partner with risk, legal, and product, and ensure BSP compliance while delivering measurable improvements in approvals, cycle times, and recovery.