Credit Controller

Insight; Pasig; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Hybrid work model

Freedom to work from another location—

Job summary

Insight Manila is seeking a Credit Controller (Level I) to manage a defined AR portfolio, ensuring timely collections and adherence to SLAs. You’ll collaborate with Sales, Billing, and Cash Application to resolve billing queries and minimize bad debt risk.

The role requires 6 months to 2 years in collections or AR, strong English communication, and proficiency in MS Excel with SAP familiarity. This is a Manila-based hybrid position, offering growth and opportunities within Insight’s global AR

Qualifications

• 6 months to 2 years of collections or accounts receivable experience.
• Strong English communication skills.
• Attention to detail and ability to manage multiple accounts.
• Basic to intermediate MS Excel skills; familiarity with SAP or other ERP/AR systems.
• Ability to work in a deadline-driven, target-oriented environment.
• Willing to work in Manila with hybrid setup (1 day in office, 4 days remote).

Responsibilities

• Manage an assigned portfolio of client AR, focusing on standard‑risk accounts in line with Insight’s credit control procedures.
• Ensure timely collection of all debts and payments using appropriate communication methods (phone, email, portals) and maintain regular contact with debtors.
• Monitor client accounts to identify overdue balances, follow up in accordance with dunning schedules, and support the maintenance of the aging profile.
• Review held orders and operate specified ‘stop’ and ‘release’ activities on client accounts within agreed service level agreements (SLAs).
• Work closely with internal teams (Sales, Client Services, Billing, Cash Application) to resolve routine billing or payment queries and ensure invoices are cleared for payment.
• Maintain accurate records of all collection activities, provide regular status updates on portfolio performance, and contribute to month‑end activities.
• Ensure compliance with relevant audits, regulations, and data protection requirements for EMEA markets.

Skills

Collections

Accounts Receivable

English proficiency

MS Excel

Attention to detail

Deadline driven

Education

Bachelor's degree in Finance (not required)

Tools

SAP

Job description

Insight at a Glance

14,000+ engaged teammates globally #20 on Fortune's World's Best Workplaces™ list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight.

Requisition Number: 105365

Credit Controller

About The Role

As a Credit Controller (Level I), you will be responsible for promptly collecting payments, maintaining the accounts receivable (AR) ledger for a defined portfolio of standard‑risk clients, and ensuring debt collection targets are successfully met. You will play a crucial role in managing clients' credit risk and limiting exposure to bad debts while ensuring a positive client experience. This position requires effective collaboration with internal stakeholders, routine collections activities, and a proactive approach to keeping overdue debt to a minimum.

Along The Way, You Will Get To

• Manage an assigned portfolio of client AR, focusing on standard‑risk accounts in line with Insight’s credit control procedures.


• Ensure timely collection of all debts and payments using appropriate communication methods (phone, email, portals) and maintain regular contact with debtors.


• Monitor client accounts to identify overdue balances, follow up in accordance with dunning schedules, and support the maintenance of the aging profile.


• Review held orders and operate specified ‘stop’ and ‘release’ activities on client accounts within agreed service level agreements (SLAs).


• Work closely with internal teams (Sales, Client Services, Billing, Cash Application) to resolve routine billing or payment queries and ensure invoices are cleared for payment.


• Maintain accurate records of all collection activities, provide regular status updates on portfolio performance, and contribute to month‑end activities.


• Ensure compliance with relevant audits, regulations, and data protection requirements for EMEA markets.

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What We're Looking For

• 6 months to 2 years of previous collections, accounts receivable (AR), or related financial operations experience (1–2 years preferred).


• High level of written and spoken English.


• Strong attention to detail and organisational skills, with the ability to manage multiple accounts and tasks simultaneously.


• Basic to intermediate MS Excel skills and familiarity with SAP (or other ERP/AR systems).


• Demonstrated ability to work in a deadline‑oriented, target‑driven environment.


• Amenable to work in Manila on a hybrid setup (1 day a week in the office, 4 days a week from home).

Nice To Have

• Additional European languages are a strong advantage.


• Basic financial awareness and understanding of credit assessment and collection techniques.


• Problem‑solving mindset with the ability to identify issues and elevate complex matters appropriately.

What You Can Expect

We're legendary for taking care of you, your family and to help you engage with your local community.

We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.


• Our core values of Hunger, Heart, and Harmony guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

About Insight

• Founded in 1988 in Tempe, Arizona


• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe


• $8.3 billion in revenue in 2020


• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award


• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year


• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.