Client Operations Specialist

Insight; Pasig; Hybrid; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Health Insurance

Hybrid Set up

Group Life Insurance

Work travel flexibility (up to 30 days

Job summary

Insight is a Fortune 500 Solutions Integrator focused on cloud, data, AI, cybersecurity, and intelligent edge. We seek a Client Operations Specialist to manage quotes, orders, and account coordination for Account Executives, with pre-sales support and procurement access.

The ideal candidate will have 2–3 years in order management, strong English communications, and a background in IT or operations. Hybrid work with health insurance, life coverage, and travel flexibility are offered.

Qualifications

• Bachelor’s Degree in any field is preferred.
• College level education accepted.
• 2–3 years of experience in order management with strong customer service and IT background.
• Strong written and verbal English communication skills.
• Able to thrive in a changing environment and meet operational objectives.

Responsibilities

• Develop efficient processes to serve business needs.
• Handle incoming client calls and emails with priority.
• Prepare and submit accurate sales quotes in the system.
• Coordinate order processing, pricing, and procurement access.
• Support RA/replacements and keep sales informed of resolutions.

Skills

Order management

Customer service

Operations

IT

English communication

Education

Bachelor’s degree in any field

College level

Job description

Requisition Number: 105653

Requisition Number: 105653 Location: This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20on Fortune’s World'sBest Workplaces list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

As a Client Operations Specialist, you will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information.

What You'll Do At Insight

• The Client Operations Specialist will be responsible for developing efficient practices to serve business needs.
• Work on special projects for clients and sales force as needed.
• Prioritize and respond to incoming client calls and emails
• Research technical information on product requests and ensure access to procurement.
• Responsible for correct and accurate order processing.
• Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
• Research technical information on product requests and ensure access to procurement.
• Positive interaction with Customer Service /Purchasing on RA/Replacements.
• Keep sales force informed of any problems and final resolution of issue.

What You'll Need To Join Insight

• Preferably Bachelor’s Degree in any course
• College Level
• Atleast 2-3 years exxperience in Order management and with a strong background in customer service, operations, IT and other related functions
• Strong written and verbal English communications skills
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives

What To Expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

We offer all the benefits you expect - health, dental, vision, PTO - plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid Set up
• Group Life Insurance
• Freedom to work from another location - even an international destination for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!