Credit & Collections Specialist — Payment Solutions

Robinsons Land Corporation; Quezon City; On-site; PHP 240,000 - 420,000; Full time

Job summary

Robinsons Land Corporation in Ortigas, Pasig is seeking a Probationary Credit & Collection Officer to support after-sales payment issues and collections efforts. You will work on-site to coordinate with clients and internal teams.

The role focuses on monitoring past-due accounts, sending reminders, and reporting progress to accounts managers, while ensuring professional, service-driven interactions with homeowners.

Qualifications

• Has a bachelor's degree in any finance-related course.
• Has 1-3 years of experience in credit & collection, accounts management, or similar roles.
• With excellent communication and customer service skills.
• Organized and has keen attention to detail.
• Has confidence and negotiation skills.
• Willing to work on-site in Ortigas, Pasig.

Responsibilities

• Tasked to assist customers with after-sales concerns related to payment or collections.
• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Responsible for monitoring past due accounts and sending of payment reminders and other collection notices.
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.

Skills

Excellent communication

Customer service

Negotiation

Detail orientation

Education

Bachelor's degree in finance-related field

Job description

Robinsons Land Corporation in Ortigas, Pasig is seeking a Probationary Credit & Collection Officer to support after-sales payment issues and collections efforts. You will work on-site to coordinate with clients and internal teams.

The role focuses on monitoring past-due accounts, sending reminders, and reporting progress to accounts managers, while ensuring professional, service-driven interactions with homeowners.