Credit & Collections Specialist

UPS; Mexico; On-site; PHP 2,502,000 - 4,065,000; Full time

Job summary

UPS is seeking a Collections Specialist to manage customer accounts, improve cash flow, and reduce delinquencies. You will interact with customers, external agencies, and internal teams to resolve payment issues and ensure timely collections.

The ideal candidate has a Bachelor’s degree or international equivalent, proficiency with Microsoft Office, and prior collections experience. Strong organizational, negotiation, and reporting skills are essential to analyze AR data and support write-offs.

Qualifications

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

Customer service

Collections

Microsoft Office

Negotiation

Analytical reporting

Education

Bachelor’s Degree or International equivalent - Preferred

Bachelor’s Degree in Business or related field - Preferred

Job description

UPS is seeking a Collections Specialist to manage customer accounts, improve cash flow, and reduce delinquencies. You will interact with customers, external agencies, and internal teams to resolve payment issues and ensure timely collections.

The ideal candidate has a Bachelor’s degree or international equivalent, proficiency with Microsoft Office, and prior collections experience. Strong organizational, negotiation, and reporting skills are essential to analyze AR data and support write-offs.