Credit & Collection Supervisor (Quezon City)

Bioessence Group of Companies; Philippines; On-site; PHP 550,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Professional growth opportunities

Continuous learning programs

Supportive work environment

Career advancement opportunities

Exposure to credit management and AR

Job summary

Bioessence Group of Companies is seeking a Credit & Collections Supervisor to oversee credit and collection operations, ensuring accurate customer records and timely payments. You will lead the team, monitor aging, and coordinate with Sales and Finance to minimize credit risk and improve cash flow.

The role requires strong analytical skills, experience in AR and collections, and a focus on controls and process improvements within a fast-paced environment.

Qualifications

• Bachelor's degree in Accountancy, Finance, Business Administration, Management, or a related field.
• Proven experience in credit and collections, accounts receivable, billing, finance, or a similar role.
• Previous supervisory or team leadership experience is highly preferred.
• Strong knowledge of credit management, accounts receivable, collections, billing, reconciliation, and financial controls.

Responsibilities

• Supervise daily credit, billing, accounts receivable, and collection activities.
• Monitor customer accounts, outstanding balances, payment status, and collection performance.
• Review aging reports and identify overdue or high-risk accounts.
• Develop and implement collection strategies to improve cash flow.
• Coordinate with Sales, Operations, and Finance on customer accounts.
• Ensure accurate posting and application of customer payments.
• Prepare AR aging and cash collection forecasts for management.

Skills

Credit management

Accounts receivable

Collections monitoring

Financial controls

Excel proficiency

ERP systems

Education

Bachelor's degree in Accountancy, Finance, Business Administration, Management, or related field

Tools

Microsoft Excel

ERP systems

Accounting software

Job description

At Bioessence, we believe that strong financial management and effective receivables control are essential to maintaining a healthy and sustainable business. We are looking for a dynamic, detail-oriented, and results-driven Credit & Collections Supervisor who will oversee credit, billing, accounts receivable, and collection activities to ensure timely payments, minimize outstanding balances, and support the company's financial objectives.

If you enjoy analyzing accounts, managing receivables, resolving payment concerns, improving collection processes, and leading a team toward achieving financial targets, this is an opportunity to make a meaningful impact across the organization.

Why Join Us?

We value accountability, collaboration, continuous improvement, and financial excellence. As part of our team, you will work closely with Finance, Sales, Operations, Branches, and other departments to strengthen credit and collection processes, improve cash flow, and maintain strong financial controls.

What We Offer

• Competitive compensation and benefits package

• Opportunities for professional growth and development

• Continuous learning and skills enhancement programs

• Collaborative and supportive work environment

• Career advancement opportunities

• Exposure to credit management, accounts receivable, collections, and financial operations

Your Role

As a Credit & Collections Supervisor, you will oversee the company's credit and collection operations, ensuring that customer accounts are accurately maintained and outstanding balances are collected within agreed payment terms.

You will supervise the Credit & Collections team, monitor accounts receivable performance, review aging reports, manage collection activities, and coordinate with internal and external stakeholders to resolve payment concerns and minimize credit risk.

You will also identify opportunities to improve collection processes, strengthen internal controls, and support the company's overall cash flow and financial performance.

Key Responsibilities

• Supervise and oversee daily credit, billing, accounts receivable, and collection activities.

• Monitor customer accounts, outstanding balances, payment status, and collection performance.

• Review accounts receivable aging reports and identify overdue, high-risk, and long-outstanding accounts.

• Develop and implement effective collection strategies to improve cash flow and reduce outstanding receivables.

• Monitor customer credit limits, payment terms, and credit exposure in accordance with company policies.

• Review and recommend appropriate credit terms and limits for customers when necessary.

• Ensure timely follow-up and collection of outstanding invoices and balances.

• Coordinate with Sales, Branch Operations, Finance, and other departments regarding customer accounts and payment concerns.

• Investigate and resolve billing discrepancies, account disputes, payment issues, and reconciliation differences.

• Ensure accurate posting and application of customer payments to the appropriate accounts.

• Review account reconciliations and ensure discrepancies are properly investigated and resolved.

• Maintain complete and accurate documentation of collection activities, customer communications, payment arrangements, and account resolutions.

• Establish appropriate escalation procedures for overdue and high-risk accounts.

• Communicate professionally with customers regarding outstanding balances, payment schedules, account concerns, and collection matters.

• Negotiate payment arrangements when appropriate and ensure commitments are properly monitored.

• Prepare and review accounts receivable aging reports, collection reports, cash collection forecasts, and other financial reports.

• Monitor collection targets and key performance indicators (KPIs) and provide regular updates to management.

• Analyze collection trends and customer payment behavior to identify risks and opportunities for improvement.

• Recommend improvements to credit, billing, collection, and accounts receivable policies and procedures.

• Identify opportunities to streamline processes and improve collection efficiency through system enhancements and automation.

• Ensure compliance with company policies, internal controls, and established credit and collection procedures.

• Assist with internal and external audits by providing accurate schedules, account details, and supporting documentation.

• Coordinate with external partners, customers, and service providers when necessary to resolve account-related concerns.

• Supervise, coach, and mentor Credit & Collections team members.

• Monitor team performance, productivity, workloads, and collection targets.

• Provide guidance and training to team members on collection procedures, customer communication, systems, and company policies.

• Conduct regular performance reviews and provide constructive feedback to improve team effectiveness.

• Support Finance-related projects and other business initiatives as assigned.

What We're Looking For

• Bachelor's degree in Accountancy, Finance, Business Administration, Management, or a related field.

• Proven experience in credit and collections, accounts receivable, billing, finance, or a similar role.

• Previous supervisory or team leadership experience is highly preferred.

• Strong knowledge of credit management, accounts receivable, collections, billing, reconciliation, and financial controls.

• Experience in monitoring aging reports, customer accounts, credit limits, and collection performance.

• Strong understanding of billing, payment processing, and account reconciliation procedures.

• Excellent analytical, problem-solving, negotiation, and decision-making skills.

• Strong communication and interpersonal skills.

• Ability to handle customer collection concerns professionally and effectively.

• Strong organizational skills with excellent attention to detail.

• Ability to manage multiple accounts, priorities, and deadlines.

• Proficiency in Microsoft Excel, accounting software, ERP systems, and other financial tools.

• Experience with POS, ERP, or accounting systems is an advantage.

• Strong leadership, coaching, and people-management skills.

• Experience in the beauty, wellness, retail, healthcare, hospitality, or service industry is an advantage.

You’ll Thrive in This Role If You

• Enjoy working with financial data, customer accounts, and receivables.

• Have strong attention to detail and a high level of accountability for financial accuracy.

• Are results-oriented and motivated by achieving collection and cash flow targets.

• Can balance collection objectives with maintaining positive customer relationships.

• Are confident in communicating, negotiating, and resolving payment concerns.

• Enjoy analyzing aging reports and identifying opportunities to improve collections.

• Can identify credit risks and recommend appropriate actions.

• Are organized and able to manage multiple accounts and priorities.

• Have strong problem-solving and decision-making abilities.

• Enjoy coaching, mentoring, and developing team members.

• Are proactive in identifying process gaps and implementing improvements.

• Can collaborate effectively with Finance, Sales, Operations, Branches, and other departments.

• Are adaptable, resourceful, and comfortable working in a fast-paced environment.

• Maintain confidentiality, integrity, and professionalism when handling financial information.

• Take ownership of collection performance and continuously look for ways to improve financial processes.

• Are committed to maintaining strong financial controls and supporting the company's overall