Credit Card Support Specialist — Customer Success & Solutions

Synchrony; Philippines; Hybrid; PHP 335,000 - 558,000; Full time

Job summary

Synchrony in the Philippines is seeking a Customer Service focused professional to support client credit card inquiries. The role involves handling inbound calls, resolving issues, and driving sales opportunities in a hybrid setup near Northgate, Alabang.

The ideal candidate should have at least 2 years of college, strong English communication, and be comfortable with computer tasks, teamwork, and fast-paced environments. On-site/hybrid work is offered with reliable internet.

Qualifications

• Completed at least 2nd year in College or 2-year Associate course.
• Excellent English Verbal and written Communication Skills.
• Ability and willingness to recognize, deliver on card service sales opportunities.
• Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers.
• Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
• Must have knowledge on basic Computers skills.
• Professional Phone etiquettes and ability to work with a Team.
• Amenable to work in Northgate, Alabang and work in a hybrid set-up.
• Reside within 100 km distance from the Muntinlupa hub that can be travelled by at most 4 hours by land.
• Have at least a 30 Mbps wired internet connection when required for the role.

Responsibilities

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s).
• Resolve credit inquiries on new accounts.
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction.
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing.
• Comply with over-all call quality standards.
• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Skills

English proficiency

Customer service

Sales awareness

Team player

Adaptability

Computer literacy

Phone etiquette

Relationship building

Education

Two-year college or associate degree

Job description

Synchrony in the Philippines is seeking a Customer Service focused professional to support client credit card inquiries. The role involves handling inbound calls, resolving issues, and driving sales opportunities in a hybrid setup near Northgate, Alabang.

The ideal candidate should have at least 2 years of college, strong English communication, and be comfortable with computer tasks, teamwork, and fast-paced environments. On-site/hybrid work is offered with reliable internet.