Credit and Collection Officer

Grameen Pilipinas Microfinance, Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Part time

Job summary

A microfinance institution is looking for a Collection Officer to manage delinquent accounts and collect past-due loans. Responsibilities include following up with delinquent clients, endorsing accounts for legal action, and preparing reports. Candidates must have a motorcycle and driver license, and the role is project-based covering operations in Quezon City and Antipolo. This position offers a chance to develop skills in account management within the finance industry.

Qualifications

• Must own a motorcycle and have a valid driver license.
• Project-based position covering Quezon City and Antipolo.
• Experience in managing delinquent accounts preferred.

Responsibilities

• Manage and collect from delinquent clients with loans over 180 days.
• Prepare summary reports on collection activities.
• Endorse accounts for legal action based on Area Manager's guidance.

Skills

Account management

Client communication

Skip tracing

Job description

Job Description

Job Summary:

The Collection Officer is responsible for managing delinquent accounts by collecting past‑due loans, specifically those over 180 days and selected Portfolio at Risk (PAR) accounts. The officer ensures proper follow‑up with each client in arrears, based on data generated from GPMI’s reporting system and endorsed by the Area Manager.

Responsibilities

• Collect the past due, 180 days above, and selected PAR in arrears from each delinquent client. The amount to be collected shall be based on the reporting system of GPMI and endorsed by the Area Manager.
• Endorse delinquent accounts to Area Manager for legal action and collect payments based on the Legal’s decisions.
• Confirm client information and payment agreements.
• Use various skip tracing methods for locating clients.
• Keep track of assigned accounts to identify outstanding loans and send reminders.
• Prepare daily or weekly summary reports.
• All payments collected shall be remitted through the GPMI bank account.
• Update and review all accounts to keep records of payments up-to-date.
• Entertain complaints and questions of the clients.
• Deposit daily the amount collected and submit all corresponding documentary proof of collection to the Branch Finance and Admin Assistant assigned to the area; if unable, turn over all collected amounts and proofs to the Branch Finance and Admin Assistant in the area where collected.
• Provide Official Receipt to members for any amount collected.
• Request members who are unable to pay on the scheduled payment date to fill out an official form stating reasons for non‑payment.
• Do other tasks assigned by the Area Manager.

Requirements

• Own motorcycle and driver license.
• Area coverage: Quezon City and Antipolo GPMI area of operations.
• Project-based position.

Working Location

2nd Floor, New Domain Plaza 2000. 19 Holy Spirit Dr, Quezon City, 1127 Metro Manila, Philippines