Credit and Collection Officer

Grameen Foundation; Quezon City; On-site; PHP 240,000 - 300,000; Full time

Job summary

A nonprofit organization is seeking a Collection Officer in Quezon City. The role involves managing delinquent accounts, collecting past-due loans, and performing various tasks assigned by the Area Manager. A motorcycle and driver's license are required, with responsibilities including client follow-ups and record maintenance. This position is project-based with a focus on Quezon City and Antipolo areas.

Qualifications

• Required to own a motorcycle and possess a driver's license.
• Project-based position focusing on Quezon City and Antipolo.
• Project-based position.

Responsibilities

• Manage delinquent accounts and collect past-due loans.
• Endorse accounts for legal action as necessary.
• Confirm client information and payment arrangements.
• Use skip-tracing methods to locate clients.
• Maintain records of payments collected and update accounts.
• Prepare daily or weekly summary reports.

Job description

Job Summary

Job Summary The Collection Officer is responsible for managing delinquent accounts by collecting past‑due loans, specifically those over 180 days and selected Portfolio at Risk (PAR) accounts. The officer ensures proper follow‑up with each client in arrears, based on data generated from the GPMI reporting system and endorsed by the Area Manager.

Specific Tasks

• Collect the past‑due, 180 days above, and selected PAR arrears from each delinquent client. The amount to be collected shall be based on the reporting system of GPMI and endorsed by the Area Manager.
• Endorse delinquent accounts to the Area Manager for legal action and collect payments based on the Legals decisions.
• Confirm client information and payment agreements.
• Use various skip‑tracing methods to locate present locations of clients.
• Keep track of assigned accounts to identify outstanding loans and send reminders.
• Prepare daily or weekly summary reports.
• All payments collected shall be remitted through the GPMI bank account.
• Update and review all accounts to keep records of payments up to date.
• Entitle complaints and questions of the clients.
• Deposit daily the amount collected for the day, and submit all corresponding documentary proof of collection to the Branch Finance and Admin Assistant assigned to the area where she collected. In any circumstance that she may not be able to do so, the Remedial Management Officer is required to turn over all collected amount and corresponding documentary proof to the Branch Finance and Admin Assistant assigned in the area where she collected.
• Provide official receipt to members for any amount she collected.
• Request members who are unable to pay on the scheduled payment date to fill out an official form stating reasons for non‑payment.
• Do other tasks assigned by the Area Manager.

Requirements

• Own motorcycle and driver license.
• Area coverage: Quezon City and Antipolo GPMI area of operations.
• Project-based position.