Creation Supervisor

TigerUX; Taguig; On-site; PHP 600,000 - 720,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Sales Incentives

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

TigerUX in Manila seeks The Creation Supervisor to lead the Sales Support team, ensuring efficient processes, quality client interactions, and accurate documentation.

You will coach agents, monitor calls, manage CRM, track KPIs, and collaborate with internal teams to drive improvements in a fast-paced startup environment.

Qualifications

• Bachelor's Degree required or High School diploma with 3+ years of relevant professional experience.
• Excellent spoken English with a clear, neutral accent and the ability to demonstrate effective call handling live.
• Proven ability to excel in high-volume, high-pressure calls and coach teams to achieve the same.
• 3+ years in contact center/customer care, with direct exposure to US night-shift operations.
• 2+ years in a supervisory role managing team quality, CRM accuracy, and workflows.
• Strong coaching mindset with a track record of improving sales or customer support performance through team development.
• Experience building processes and systems for growing teams (e.g., call scripts, QA checklists, escalation paths).
• Strong persuasion and leadership skills, with the ability to lead and scale larger teams.
• Adaptable and able to thrive in a fast-paced startup environment with evolving priorities.

Responsibilities

• Coach and mentor Sales Assistants to achieve performance targets.
• Monitor daily activities (calls, follow-ups, CRM) to ensure quality and productivity.
• Conduct performance reviews, provide feedback, and support onboarding/training.
• Handle inbound/outbound sales activities and support client inquiries and job postings.
• Lead by example in sales communication and client management.
• Oversee call quality, CRM accuracy, and workflow efficiency.
• Identify and implement process improvements to drive results.
• Track KPIs (calls, conversions, pipeline progress).
• Prepare reports and analyze data to identify trends and improvement areas.
• Manage escalations and ensure timely, professional client communication.Collaborate with internal teams to align sales efforts.
• Support day-to-day sales operations, documentation, and task management.
• Ensure organized records and compliance with company processes.

Skills

Excellent spoken English

Coaching mindset

Leadership skills

High-volume calls

US night-shift experience

Supervisory experience

CRM accuracy

Process improvement

Education

Bachelor's Degree / High School diploma with 3+ years of experience

Job description

The Creation Supervisor oversees the Sales Support team’s daily operations, ensuring efficient processes, quality client interactions, and accurate documentation.

Responsibilities

• Coach and mentor Sales Assistants to achieve performance targets.
• Monitor daily activities (calls, follow-ups, CRM) to ensure quality and productivity.
• Conduct performance reviews, provide feedback, and support onboarding/training.
• Handle inbound/outbound sales activities and support client inquiries and job postings.
• Lead by example in sales communication and client management.
• Oversee call quality, CRM accuracy, and workflow efficiency.
• Identify and implement process improvements to drive results.
• Track KPIs (calls, conversions, pipeline progress).
• Prepare reports and analyze data to identify trends and improvement areas.
• Manage escalations and ensure timely, professional client communication.Collaborate with internal teams to align sales efforts.
• Support day-to-day sales operations, documentation, and task management.
• Ensure organized records and compliance with company processes.

Qualifications

• Bachelor's Degree required or High School diploma with 3+ years of relevant professional experience.
• Excellent spoken English with a clear, neutral accent and the ability to demonstrate effective call handling live.
• Proven ability to excel in high-volume, high-pressure calls and coach teams to achieve the same.
• 3+ years in contact center/customer care, with direct exposure to US night-shift operations.
• 2+ years in a supervisory role managing team quality, CRM accuracy, and workflows.
• Strong coaching mindset with a track record of improving sales or customer support performance through team development.
• Experience building processes and systems for growing teams (e.g., call scripts, QA checklists, escalation paths).
• Strong persuasion and leadership skills, with the ability to lead and scale larger teams.
• Adaptable and able to thrive in a fast-paced startup environment with evolving priorities.

WORK SET-UP

• Monday – Friday | Night Shift (DST Dependent)

Benefits

• Transportation Allowance
• Rice Allowance
• Sales Incentives
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential