GDS Travel Operations Lead

Our Clients; Pasay; Sur place; PHP 600 000 - 1 200 000; Plein temps

Résumé du poste

Our Clients in the Philippines seeks an Assistant Manager - GDS Travel to lead day-to-day travel services teams, ensuring high-quality reservation, ticketing, and customer support via GDS platforms. You will guide Team Leaders and consultants, drive KPI-based improvements, and manage client relationships in a fast-paced environment.

You will ensure compliance with airline policies and client requirements, handle escalations, and collaborate with QA, Training, and WFM to deliver continuous

Qualifications

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 5 years in travel operations, airline reservations, or travel BPO/shared services.
• At least 2 years in a supervisory or leadership role managing travel operations teams.
• Hands-on experience with Global Distribution Systems (Amadeus, Sabre, Travelport).
• Strong knowledge of airline reservations, ticketing, fare construction, exchanges, refunds.

Responsabilités

• Manage daily GDS Travel operations, ensuring SLAs, productivity, quality, and customer satisfaction.
• Coach and develop Team Leaders and travel consultants through performance reviews and coaching.
• Monitor KPIs and implement actions to improve efficiency and service quality.
• Oversee airline reservations, ticketing, reissues, exchanges, refunds, and itinerary management.
• Ensure compliance with airline policies, client requirements, and standards.
• Handle customer and client escalations with timely resolution and high satisfaction.
• Collaborate with QA, Training, WFM and others to drive continuous improvement.
• Analyze operational reports, identify trends, and recommend process improvements.
• Support client implementations, transitions, system enhancements, and process updates.
• Prepare and present operational reports and performance updates to leadership and clients.
• Optimize resource use, workforce planning, and staffing for changing demands.
• Foster accountability, collaboration, learning, and operational excellence.

Connaissances

Leadership

People management

Client relationship management

Analytical thinking

Process improvement

Problem-solving

Communication skills

Microsoft Excel

Formation

Bachelor's degree in Tourism, Hospitality Management, Business Administration, or related field

Outils

Amadeus

Sabre

Travelport

Description du poste

Our Clients in the Philippines seeks an Assistant Manager - GDS Travel to lead day-to-day travel services teams, ensuring high-quality reservation, ticketing, and customer support via GDS platforms. You will guide Team Leaders and consultants, drive KPI-based improvements, and manage client relationships in a fast-paced environment.

You will ensure compliance with airline policies and client requirements, handle escalations, and collaborate with QA, Training, and WFM to deliver continuous