Corporate English Trainer & Fluency Coach

ALORICA TELESERVICES, INC.; Tuguegarao; On-site; PHP 279,000 - 469,000; Full time

Job summary

ALORICA TELESERVICES, INC. in the Philippines is seeking a Language Trainer (BPO) with ESL teaching or training experience to help our teams master professional English fluency in a dynamic contact center. This role focuses on delivering practical language training to improve performance and customer interactions.

You will lead pronunciation and accent-neutralization workshops, evaluate voice during recruitment, and partner with Operations to align training with performance goals across teams.

Qualifications

• Exceptional verbal and written English skills.
• Experience in ESL teaching, academic instruction, or training facilitation.
• Strong presentation and workshop design skills; proficient with Microsoft Office.
• BPO experience is a plus but not required.

Responsibilities

• Train and coach English fluency, pronunciation, and accent neutralization workshops.
• Evaluate and assess voice during recruitment and provide targeted feedback to improve team communication.
• Collaborate with Operations to align language training with performance goals and maintain quality standards across teams.

Skills

Verbal English

Written English

Presentation skills

MS Office

Training facilitation

ESL teaching

Job description

ALORICA TELESERVICES, INC. in the Philippines is seeking a Language Trainer (BPO) with ESL teaching or training experience to help our teams master professional English fluency in a dynamic contact center. This role focuses on delivering practical language training to improve performance and customer interactions.

You will lead pronunciation and accent-neutralization workshops, evaluate voice during recruitment, and partner with Operations to align training with performance goals across teams.