Coordinator - Gaming Promoter Relations

Okada Manila; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Okada Manila is seeking a Coordinator – Gaming Promoter Relations to assist in processing service requests from Junket Operators and to document all Junket Runners. You will support the Assistant Manager and Manager in daily operations, ensuring smooth event service for both fixed and casual junkets.

Ideal candidates have 1–2 years of supervisory customer service experience, strong English skills, and multilingual capabilities.

Qualifications

• Strong command of English, written and oral.
• Excellent interpersonal skills with a pleasing personality and professional demeanor.
• Demonstrates good organizational and motivational skills.
• Good communication abilities and reading/writing/speaking English.
• Mandarin, Japanese, Korean, Thai or other languages required.
• MS Office proficiency is an advantage.

Responsibilities

• Manage the daily requests or issues from Junket Operators
• Manage and service Casual Junket’s patrons
• Coordinate with Service team on new patron sign ups for fixed/casual junkets
• Provide service to fixed/casual junket’s events
• Attends to junket operators' requests
• Coordinate with Departments to process junket runners' manifest and documents
• Perform other duties as prescribed by Management

Skills

English proficiency

Interpersonal skills

Organizational skills

Communication skills

Motivational skills

Multilingual (Mandarin/Japanese/Korean

Education

High School graduate

Diploma in Hospitality/Marketing/Business Admin (advantage)

Tools

MS Office

Job description

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Coordinator - Gaming Promoter Relations

Business Unit: Integrated Sales & Marketing

Division: Business Development

I. BASIC PURPOSE / JOB BRIEF:

The Coordinator – Gaming Promoter Relations assist the Assistant Manager and Manager – Gaming Promoter Relations in processing the service request from the Junket Operators. Ensure that all Junket Runners are documented.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Manage the daily requests or issues from Junket Operators
• Manage and service Casual Junket’s patrons
• Coordinate with Service team on the new patron sign up for fixed/casual junkets
• Provide service to fixed / casual junket’s events
• Attends to the relevant junket operators' requests
• Coordinates with relevant Departments to process the junket runners' manifest and other relevant documents
• Performs other duties and responsibilities as prescribed by the Management

III. JOB SPECIFICATIONS:

Educational Requirement:
Minimum requirement: High School graduate
University/College diploma in Hospitality, Marketing or Business Administration is an advantage

Experience Requirement:
At least 1-2 years’ supervisory experience within the customer service industry.
Experience in gaming industry is an advantage

Skills and Attributes:
Possesses a strong command of the English language, both written and oral.
Excellent interpersonal skills
With pleasing personality, well groomed, and professional demeanor
Demonstrates good organizational skills
Demonstrates good motivational skills.
Demonstrates good communication skills.
Able to read, write, and speak in English
Can read, write and speak Mandarin, Japanese, Korea, Thai and/or any other language is a requirement.
Proficient in MS Office application is an advantage

Other Qualifications:
Can work in flexible schedules
Able to work outside the standard work week as business needs