Coordination Manager

New Era Technology PH; Manila; Remote; PHP 900,000 - 1,300,000; Full time

Job summary

New Era Technology PH is seeking a Coordination Manager to oversee work order execution, optimize processes, and ensure projects meet PMO standards.

You will lead Service Coordinators, manage escalations, analyze KPIs, and drive continuous improvement across the organization while supporting remote operations from Manila with a US/EMEA orientation.

Qualifications

• 3–5+ years’ experience in a project, operations, or service delivery environment.
• Proven ability to manage and coordinate multiple workstreams simultaneously.
• Experience troubleshooting and resolving operational, project-related, and escalated issues.
• Proven leadership, coaching, or mentoring experience.
• Strong stakeholder management and relationship-building skills.
• Demonstrated success driving operational excellence and process improvement initiatives.
• Strong ability to analyze KPIs and implement data-driven improvements.
• Excellent verbal and written communication skills.
• PMP certification or equivalent qualification is highly regarded.

Responsibilities

• Lead work order execution and drive continuous improvement initiatives.
• Optimize operational processes and ensure alignment with PMO standards.
• Provide leadership, coaching, and support to Service Coordinators and team members.
• Manage escalations and complex operational issues.
• Analyze KPIs and performance metrics to identify improvement opportunities.
• Collaborate with stakeholders and cross-functional teams to enhance service delivery.
• Implement risk, quality, and compliance practices to support operational excellence.
• Stay informed on industry trends and best practices to drive innovation.

Skills

Project management

Leadership

Stakeholder management

KPI analysis

Communication

Problem solving

Mentoring

Education

PMP certification or equivalent

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

What is the role

The Coordination Manager is responsible for overseeing work order execution, improving operational processes, and ensuring projects are delivered according to PMO standards. This role provides leadership to coordinators, resolves escalated issues, and drives continuous improvement initiatives across the organization.

The following include but may not be limited to the responsibilities of the Coordination Manager:

• Lead work order execution and drive continuous improvement initiatives.
• Optimize operational processes and ensure alignment with PMO standards.
• Provide leadership, coaching, and support to Service Coordinators and team members.
• Manage escalations and complex operational issues.
• Analyze KPIs and performance metrics to identify improvement opportunities.
• Collaborate with stakeholders and cross-functional teams to enhance service delivery.
• Implement risk, quality, and compliance practices to support operational excellence.
• Stay informed on industry trends and best practices to drive innovation.

Work Set-up / Work Schedule

• Remote
• 3:00 AM to 12:00 PM (PH Time) and will be supporting some after-hours US and EMEA projects

Who we are looking for

Successful candidate must possess:

• Must have 3 – 5+ years’ experience in a project, operations, or service delivery environment.
• Proven ability to manage and coordinate multiple workstreams simultaneously.
• Experience troubleshooting and resolving operational, project-related, and escalated issues.
• Proven leadership, coaching, or mentoring experience.
• Strong stakeholder management and relationship-building skills.
• Demonstrated success driving operational excellence and process improvement initiatives.
• Strong ability to analyze KPIs and implement data-driven improvements.
• Excellent verbal and written communication skills.
• PMP certification or equivalent professional project management qualification is highly regarded.

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

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