Contract Management Docusign - R1461757

Dikshatek; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Dikshatek is seeking a Technical Support Engineer to act as a subject matter expert for the Docusign platform. You will handle Tier 2/3 escalations, troubleshoot integrations, and ensure smooth agreement workflows across the organization.

This role balances platform maintenance with direct end-user and developer support. Responsibilities include platform administration, troubleshooting, webhook support, CLM lifecycle guidance, and enterprise deployment monitoring.

Qualifications

• 3+ years of experience administering Docusign eSignature, Org Admin, or CLM platforms.
• Ability to map out complex document workflows and isolate bottlenecks quickly.
• Strong communication to translate technical issues for non-technical users.

Responsibilities

• Platform Administration: Docusign Org Admin configurations, user provisioning, SSO settings, and permissions across sub-accounts.
• Technical Troubleshooting: diagnose and resolve template routing, IDV blocks, and network/firewall issues.
• Integration & Webhook Support: monitor Docusign Connect webhooks and API failures with Salesforce/Workday/ERPs.
• Lifecycle Management: advise on envelope corrections, voiding protocols, and CLM deployments.
• Contract Lifecycle Management: automate generation, redlining, clause library management, and storage.
• Org Admin & Monitor: manage multiple sub-accounts, user permissions, and real-time alerts.

Skills

Docusign Expertise

Problem-Solving

Communication

Job description

Primary Skills: Contract Management Docusign

Equivalent Grade:

Project Name : Google

Detailed Job Description (if any):

If none, we will use the JD from SMART Tool

Role Overview

We are looking for a Technical Support Engineer to serve as our subject matter expert for the Docusign platform. In this role, you will handle Tier 2/Tier 3 technical support escalations, troubleshoot system integrations, and ensure smooth agreement workflows across the organization. You will balance hands‑on platform maintenance with direct end‑user and developer support.

Key Responsibilities

• Platform Administration: Manage Docusign Org Admin configurations, user provisioning, Single Sign-On (SSO) settings, and security permissions across corporate sub-accounts.
• Technical Troubleshooting: Diagnose and resolve complex issues related to template routing, conditional logic, network/firewall whitelisting, and Identity Verification (IDV) blocks.
• Integration & Webhook Support: Monitor and troubleshoot Docusign Connect webhooks, API failures, and out‑of‑the‑box integrations with systems like Salesforce, Workday, or internal ERPs.
• Lifecycle Management: Advise business units on envelope correction, voiding protocols, and custom Web Form deployments while protecting document legal integrity (Certificates of Completion).
• Contract Lifecycle Management (CLM): Designed for complex agreements requiring negotiation. It automates contract generation, redlining, clause library management, and post‑execution storage.
• Org Admin & Monitor: Essential for enterprise deployments. Org Admin allows centralized management of multiple sub-accounts, user permissions, and Single Sign-On (SSO) domains. Monitor provides near‑real‑time alerts and activity tracking to safeguard agreements.

Qualifications & Skills

• Docusign Expertise: 3+ years of experience administering Docusign eSignature, Org Admin, or CLM platforms (Docusign Administrator or Specialist certifications preferred).
• Problem‑Solving: Proven ability to map out complex document workflows and isolate technical bottlenecks quickly.
• Communication: Exceptional ability to translate complex technical issues into clear, plain‑language guidance for non‑technical business users.

a. Must have and Good to have skills:

resources need to have experience on CLM (Contract Lifecycle Management). That is one of the gaps on our current staffing as the ones we have are mostly on Docusign (eSignature) or only had training on CLM but no hands‑on experience on complex workflows.

No. of hours per week (40 or 45): 45

Shift Schedule: :Night Shift

Work Set up [Hybrid/WFH/RTO]: WFO

b. Provide Project Location (During onsite): Uptown (BGC)

Primary POC/Hiring Manager to be delegated in BEELINE Tool : Tabuzo, Nhicar S. [e-mail]

Are you accepting an undergraduate/combo fit profile? :Y

Is there an intent to absorb the contractor in the future? :Y