Application Support Engineer – DocuSign

Private Advertiser; Taguig; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Private Advertiser is seeking a Technical Support Engineer with strong DocuSign experience to provide Tier 2/3 support, troubleshoot integrations, and support CLM workflows across the organization.

The role emphasizes platform administration, API integrations with Salesforce and ERP systems, and delivering clear guidance to end users and developers.

Qualifications

• 3+ years of experience administering DocuSign eSignature, Org Admin, or CLM platforms.
• Strong experience with DocuSign and enterprise platform administration.
• Knowledge of browser-side troubleshooting, including cookies and JavaScript.
• Understanding of REST APIs, JSON/XML payloads, and API integrations.
• Knowledge of SSO/SAML 2.0 protocols.
• Strong troubleshooting and problem-solving skills.
• Ability to analyze complex document workflows and identify technical issues.
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• DocuSign Administrator or Specialist certification is a plus.

Responsibilities

• Manage DocuSign platform administration, including user provisioning, Org Admin configurations, SSO settings, and security permissions.
• Troubleshoot complex issues involving template routing, conditional logic, firewall/network whitelisting, and Identity Verification (IDV).
• Monitor and troubleshoot DocuSign Connect webhooks and API integrations.
• Support integrations with platforms such as Salesforce, Workday, and internal ERP systems.
• Support envelope corrections, voiding processes, and Web Form deployments.
• Support Contract Lifecycle Management (CLM) processes, including contract generation, redlining, clause management, and post-execution storage.
• Monitor platform activity and help maintain secure and reliable agreement workflows.
• Provide technical guidance and support to end users and developers.

Skills

DocuSign administration

Org Admin

CLM platform administration

REST APIs

JSON

XML

SSO/SAML 2.0

Browser troubleshooting

Integration troubleshooting

Communication skills

Tools

Salesforce

Workday

ERP systems

Job description

About the role

We are looking for a Technical Support Engineer with strong experience in DocuSign to provide Tier 2/Tier 3 technical support, troubleshoot integrations, and support agreement workflows across the organization.

Key responsibilities

• Manage DocuSign platform administration, including user provisioning, Org Admin configurations, SSO settings, and security permissions.

• Troubleshoot complex issues involving template routing, conditional logic, firewall/network whitelisting, and Identity Verification (IDV).

• Monitor and troubleshoot DocuSign Connect webhooks and API integrations.

• Support integrations with platforms such as Salesforce, Workday, and internal ERP systems.

• Support envelope corrections, voiding processes, and Web Form deployments.

• Support Contract Lifecycle Management (CLM) processes, including contract generation, redlining, clause management, and post-execution storage.

• Monitor platform activity and help maintain secure and reliable agreement workflows.

• Provide technical guidance and support to end users and developers.

About you

• 3+ years of experience administering DocuSign eSignature, Org Admin, or CLM platforms.

• Strong experience with DocuSign and enterprise platform administration.

• Knowledge of browser-side troubleshooting, including cookies and JavaScript.

• Understanding of REST APIs, JSON/XML payloads, and API integrations.

• Knowledge of SSO/SAML 2.0 protocols.

• Strong troubleshooting and problem-solving skills.

• Ability to analyze complex document workflows and identify technical issues.

• Excellent communication skills, with the ability to explain technical issues to non-technical users.

• DocuSign Administrator or Specialist certification is a plus.