Contract Administrator

Segment (Twilio); Cavite City; On-site; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Schneider Electric is seeking an individual for an End-to-End Contract & Order Management role to support seamless customer service delivery by managing the contract lifecycle and order fulfillment.

The role involves collaborating with Sales, Service Delivery, Finance, Legal, and Operations to ensure accurate reflection of contractual commitments in systems, enabling revenue recognition, onboarding, service activation, and compliance.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 2–3 years of experience in contract administration, order management, sales operations, or a related operational support role.
• Experience creating, reviewing, and validating commercial or service contracts.
• Proficiency in Microsoft Excel.
• Experience working with ERP/CRM systems (e.g., Oracle, Salesforce, CPQ, ServiceNow).
• Experience supporting global customers and cross-functional teams.
• Knowledge of contract compliance and audit requirements.
• Experience in shared services or multinational organizations.

Responsibilities

• Create service contract agreements based on approved customer quotations and sales documentation.
• Review and validate contract details for completeness, accuracy, and compliance with company policies.
• Ensure contractual terms, pricing, service offerings, and billing information are correctly reflected in the system.
• Create and process work orders associated with approved service contracts.
• Verify that work orders align with contractual commitments and service requirements.
• Coordinate with internal stakeholders to facilitate timely service delivery.
• Perform quality checks on contracts and work orders before submission and activation.
• Identify and resolve discrepancies by engaging appropriate stakeholders.
• Partner with Sales, Finance, Service Delivery, and Customer Support teams to address contract-related inquiries.
• Support issue resolution and process improvements related to contract management activities.

Skills

Attention to detail

Communication skills

ERP/CRM experience

Microsoft Excel

Multi-tasking

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Oracle

Salesforce

CPQ

ServiceNow

Job description

End-to-End Contract & Order Management

The team manages the complete contract lifecycle and order fulfillment process, ensuring accurate creation, validation, and execution of service agreements to support seamless customer service delivery.

Cross-Functional Business Support

The team collaborates closely with Sales, Service Delivery, Finance, Legal, and Operations teams to ensure contractual commitments are properly reflected in systems, enabling revenue recognition, customer onboarding, service activation, and compliance.

Schedule

Hybrid Model - 2 days mandatory RTO, supporting EMEA region time zone (1:00PM to 10:00PM).

Contract Creation and Validation

• Create service contract agreements based on approved customer quotations and sales documentation.
• Review and validate contract details for completeness, accuracy, and compliance with company policies.
• Ensure contractual terms, pricing, service offerings, and billing information are correctly reflected in the system.

Work Order Management

• Create and process work orders associated with approved service contracts.
• Verify that work orders align with contractual commitments and service requirements.
• Coordinate with internal stakeholders to facilitate timely service delivery.

Quality and Compliance

• Perform quality checks on contracts and work orders before submission and activation.
• Ensure adherence to operational controls, audit requirements, and service-level agreements (SLAs).
• Identify and resolve discrepancies by engaging appropriate stakeholders.

Cross-Functional Collaboration

• Partner with Sales, Finance, Service Delivery, and Customer Support teams to address contract-related inquiries.
• Support issue resolution and process improvements related to contract management activities.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 2–3 years of experience in contract administration, order management, sales operations, or a related operational support role.
• Experience creating, reviewing, and validating commercial or service contracts.
• Strong attention to detail with a proven ability to identify data discrepancies and process errors.
• Proficiency in Microsoft Office applications, particularly Excel.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Experience working with ERP, CRM, or contract management systems (e.g., Oracle, Salesforce, CPQ, ServiceNow).
• Familiarity with service-based business models and work order management processes.
• Experience supporting global customers and cross-functional teams.
• Knowledge of contract compliance and audit requirements.
• Experience in shared services or multinational organizations.

Benefits

A supportive team culture that values collaboration and continuous improvement, opportunities to develop your skills and grow within customer care and beyond, direct impact on customer satisfaction and loyalty, exposure to cross-functional teams, and a role that supports a more resilient, efficient, and sustainable world.

Equal Opportunity Employer

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.