Content Moderation Team Lead - Coach & KPI Driver

Temu

Metro Manila

On-site

PHP 600,000 - 900,000

Full time

14 days+

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Job summary

Temu in Metro Manila is seeking a Content Moderation Team Lead to coach, supervise, and develop a team of Moderators and Tagging Specialists. You will track attendance, schedules, and productivity, while guiding performance to meet KPIs.

Responsibilities include coaching sessions, performance reviews, trend analysis, and calibration with QA and Trainers. Strong communication and leadership are essential to drive quality and efficiency.

Qualifications

Bachelor's Degree preferred.
At least 2 years related experience.
Minimum 1 year leadership experience.
Experience in Content Moderation or Trust & Safety is an advantage.
Strong analytical and problem-solving skills.
Excellent communication and people management skills.
Proficient in Microsoft Excel, Google Workspace, and reporting tools.

Responsibilities

Facilitate, coach, and supervise a team of Content Moderators and Tagging Specialists.
Track daily attendance, schedule adherence, and productivity.
Conduct regular coaching sessions, performance reviews, and one-on-one meetings.
Encourage and enable team performance to achieve KPIs.
Analyze performance trends and develop action plans to address gaps.
Align all moderation decisions with client guidelines and company policies.
Escalate policy ambiguities and high-risk cases to Operations.
Conduct calibration sessions with QA and Trainers.
Handle employee concerns, disciplinary actions, and documentation.
Prepare daily, weekly, and monthly operational reports.
Coordinate with Workforce Management regarding staffing requirements.
Foster employee engagement and maintain a positive working environment.
Support change management initiatives and process improvements.