Customer Success Associate

Dedale Intelligence; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Job summary

Dedale Intelligence in Cebu City is seeking a client relationship specialist to enhance client engagement. Your responsibilities include monitoring client interactions and providing personalized recommendations based on their needs. The ideal candidate will have 3-5 years of relevant experience, excellent communication skills, and proficiency in CRM tools. Strong interpersonal skills and the ability to thrive in a fast-paced start-up environment are essential. Join us for a dynamic role that merges technology and investing.

Qualifications

• At least 3-5 years of experience in roles involving client correspondence, internal stakeholder coordination, project management.
• Excellent communication skills in English, both verbal and written.
• Experience in content writing and newsletter writing is a plus.
• Strong interpersonal skills to build and maintain relationships with clients.
• Excellent problem-solving mindset with a proactive, customer-centric approach.
• Great attention to detail and the capacity to analyze client interactions.
• Proficiency in CRM software (Hubspot is a plus).
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Monitoring and analyzing how clients use the platform.
• Identify trends and create personalized content recommendations.
• Communicate with clients about content releases and updates.
• Coordinate with internal stakeholders to address client inquiries.
• Resolve platform-related issues to maintain positive client experience.
• Share insights to support improvements in content offerings.

Skills

Client correspondence

Stakeholder coordination

Project management

Communication skills in English

Content writing

Problem-solving

Attention to detail

CRM software proficiency

Airtable proficiency

Tools

Hubspot

Airtable

Job description

Your Responsibility

• Monitoring and analyzing how clients are using our platform, including content access and engagement metrics.
• Identify trends and behaviors in client activity and create personalized content recommendations that align with their interests and needs.
• Actively communicate to clients and keep them informed about new content releases platform updates, features, and events through emails or newsletter, ensuring they remain engaged.
• Coordinate with various internal stakeholders to address client inquiries and concerns, ensuring timely and effective resolution.
• Address and resolve any platform-related issues to maintain a positive client experience and satisfaction.
• Share insights and feedback with internal teams to support ongoing improvements in content offerings and client interactions.

Your Qualifications

• At least 3-5 years of experience in roles involving client correspondence, internal stakeholder coordination, project management, and the like.
• Excellent communication skills in English, both verbal and written.
• Experience in content writing and newsletter writing, with the ability to craft compelling and engaging content is a plus.
• Strong interpersonal skills to build and maintain relationships with clients; capacity to interact with high-level executives and seasoned investors.
• Excellent problem-solving mindset with a proactive, customer-centric approach and the ability to think critically.
• Great attention to detail with the capacity to analyze client interactions and behaviors.
• Proficiency in CRM software (Hubspot is a plus) and other relevant tools.
• Proficiency in Airtable is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.

Cherry on the Cake!

• You would like to work in a start-up environment.
• You are passionate about technology and investing.