Client Management Lead — Global Custody Processing

Hsbc; Philippines; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

HSBC in Quezon City, Philippines seeks a Manager - Processing - Client Management to oversee Global Custody client queries, drive resolutions, and collaborate with internal ops teams. The role emphasizes strong client service, risk awareness, and process improvement within MSS operations.

The ideal candidate will lead and mentor a team, maintain control standards, and engage with external clients to ensure timely, accurate responses and continuous service enhancements.

Qualifications

• Excellent communication and presentation skills.
• Ability to lead and manage a team.
• Strong influencing and negotiation abilities and teamwork.

Responsibilities

• Handle day-to-day queries of Global Custody clients and drive resolution.
• Review data and client logs to identify improvements and reduce risk.
• Monitor query mailboxes and ensure timely resolution.
• Escalate unresolved queries through internal channels.
• Maintain HSBC Internal Control standards and manage incidents with risk teams.
• Participate in client service and scorecard reviews as needed.

Skills

Excellent Communication

Presentation Skills

Ability to lead and Manage

Team player with good influencing and

Job description

HSBC in Quezon City, Philippines seeks a Manager - Processing - Client Management to oversee Global Custody client queries, drive resolutions, and collaborate with internal ops teams. The role emphasizes strong client service, risk awareness, and process improvement within MSS operations.

The ideal candidate will lead and mentor a team, maintain control standards, and engage with external clients to ensure timely, accurate responses and continuous service enhancements.