Contact Center Process Associate

Capgemini; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Capgemini is seeking a Business Advisor to shape client vision and strategy, understand user and stakeholder needs, and elicit processes, data and capabilities to derive target processes and business requirements for current and future solutions.

Additionally, the role involves analyzing processes, systems and information, building domain knowledge, and translating findings into actionable requirements for delivery teams in a dynamic environment.

Responsibilities

• Shape the vision and strategy with the client and understand user and stakeholder needs.
• Elicit processes, data and capabilities to derive target processes and business requirements for current and future solutions.

Job description

Job Description

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.

Job Description - Grade Specific

Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.