Contact Center Process Analyst

Capgemini; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Capgemini is seeking a Business Advisor to shape client vision and strategy, understand user and stakeholder needs, and elicit processes, data and capabilities to derive target processes and business requirements for current and future solutions.

Additionally, the role involves analyzing processes, systems and information, building domain knowledge, and translating findings into actionable requirements for delivery teams in a dynamic environment.

Responsibilities

• Shape the vision and strategy with the client and understand user and stakeholder needs.
• Elicit processes, data and capabilities to derive target processes and business requirements for current and future solutions.

Job description

Capgemini is seeking a Business Advisor to shape client vision and strategy, understand user and stakeholder needs, and elicit processes, data and capabilities to derive target processes and business requirements for current and future solutions.

Additionally, the role involves analyzing processes, systems and information, building domain knowledge, and translating findings into actionable requirements for delivery teams in a dynamic environment.