Contact Center Process Analyst

Capgemini; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Capgemini is seeking a Contact Center Process Associate in the Metro Manila area. The role involves analyzing processes, systems, data and business information, and conducting research to build domain knowledge, supporting the design of improved contact center operations.

The position focuses on understanding user and stakeholder needs, eliciting processes, data and capabilities, and deriving target processes and business requirements for current and future solutions within a client engagement.

Responsibilities

• Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.

Job description

Capgemini is seeking a Contact Center Process Associate in the Metro Manila area. The role involves analyzing processes, systems, data and business information, and conducting research to build domain knowledge, supporting the design of improved contact center operations.

The position focuses on understanding user and stakeholder needs, eliciting processes, data and capabilities, and deriving target processes and business requirements for current and future solutions within a client engagement.