Consumer Experience & Resolution Specialist

TRBank, Inc. (A Rural Bank); Pasig; On-site; PHP 279,000 - 446,400; Full time

Job summary

TRBank, Inc. (A Rural Bank) is seeking a Consumer Affairs Officer to implement and manage consumer affairs processes, resolve complaints, and improve service standards. The successful candidate will be responsible for logging inquiries, providing timely acknowledgments, and communicating effectively with consumers. This role requires strong analytical and communication skills along with a commitment to consumer service excellence. The position is based in Pasig, Metro Manila, Philippines.

Qualifications

• Excellent communication skills for handling consumer inquiries and complaints.
• Ability to analyze and propose improvements to consumer affairs processes.
• Experience with conflict resolution techniques such as mediation.

Responsibilities

• Implement and manage Consumer Affairs programs and policies.
• Log and acknowledge consumer inquiries and complaints promptly.
• Prepare correspondence with complainants regarding resolutions and timelines.

Job description

TRBank, Inc. (A Rural Bank) is seeking a Consumer Affairs Officer to implement and manage consumer affairs processes, resolve complaints, and improve service standards. The successful candidate will be responsible for logging inquiries, providing timely acknowledgments, and communicating effectively with consumers. This role requires strong analytical and communication skills along with a commitment to consumer service excellence. The position is based in Pasig, Metro Manila, Philippines.