Consumer Advocacy & Dispute Resolution Specialist

RELX International; Manila; On-site; PHP 335,000 - 580,000; Full time

Job summary

LexisNexis Risk Solutions Consumer Center in Manila is seeking a qualified Call Center Associate to serve as the first point of contact for consumers by phone. You will verify identities, protect PII/SPII, and explain disclosures while guiding customers through dispute processes.

Responsibilities include researching disputes, providing accurate report information, and ensuring timely updates in the CRM. Strong communication and meticulous data handling are essential.

Qualifications

• Bachelor's degree holder or 2 years college completed.
• US Insurance industry background is preferred but not required.
• 2+ years in a call center with handling customer escalations.

Responsibilities

• First point of contact for consumers via telephone.
• Provide authentication to protect PII/SPII and disclosures.
• Assist consumers in filing disputes for all products.
• Review reports and instruct consumers on how to dispute a claim.

Skills

Call center

Customer service

Dispute handling

PII handling

MS Office

Shift work

Teamwork

Education

Bachelor's degree

2 years college

Tools

RightNow CRM

MBSi

Microsoft Office

Job description

LexisNexis Risk Solutions Consumer Center in Manila is seeking a qualified Call Center Associate to serve as the first point of contact for consumers by phone. You will verify identities, protect PII/SPII, and explain disclosures while guiding customers through dispute processes.

Responsibilities include researching disputes, providing accurate report information, and ensuring timely updates in the CRM. Strong communication and meticulous data handling are essential.