Consultant Operations & Success Coordinator

Cullerton Group; Philippines; Vor Ort; PHP 614.000 - 781.000; Vollzeit

Zusammenfassung

Cullerton Group is seeking an experienced Consultant Operations & Success Coordinator to own the consultant experience from offer to onboarding, ongoing assignment support, extensions and offboarding.

Based in the Philippines, the role supports consultants working with major US companies and requires professional communication with US managers and MSP/VMSP contacts. This is a full-time on-site position with a monthly salary range and standard onboarding duties.

Qualifikationen

• 3+ years in US staffing operations or onboarding-related roles.
• US staffing industry experience required.
• VMS/MSP experience required.
• Experience managing employee/onboarding processes.
• Experience communicating with US customers or corporate managers.
• Excellent spoken and written English.
• Strong organization and follow-through.
• Ability to manage multiple onboarding, compliance and employee matters.

Aufgaben

• Own consultant onboarding from accepted offer through start.
• Coordinate background checks and drug screenings.
• Ensure consultants are fully cleared before start date.
• Manage onboarding documentation and I-9/employment eligibility.
• Maintain consultant records in Bullhorn and be primary contact for active consultants.
• Coordinate onboarding and assignment administration in VMS/MSP platforms.
• Schedule performance-review meetings with customer managers and document feedback.
• Coordinate immigration-related matters with attorneys and consultants.

Kenntnisse

US staffing operations

consultant care

onboarding

credentialing

HR operations

English communication

organization & follow-through

Tools

Beeline

Paylocity

DocuSign

Jobbeschreibung

Schedule: Full-Time | US Central Time business hours

Monthly Pay: ₱55,000–₱70,000 PHP, based on experience

Reports To: Back Office & Finance Manager

Position Overview

Cullerton Group is seeking an experienced Consultant Operations & Success Coordinator to own the consultant experience from accepted offer through onboarding, active assignment support, performance reviews, extensions and offboarding.

Cullerton supports more than 50 consultants working with major US companies. This person will ensure new consultants are cleared and ready to start on time while also maintaining an ongoing relationship with consultants and their customer managers throughout the assignment.

This is not a recruiting position. It combines staffing operations, onboarding, compliance, consultant care and customer-facing relationship management.

The successful candidate must be comfortable communicating professionally with US consultants, corporate managers, MSP/VMS representatives, attorneys and internal leadership.

Responsibilities

Offers & Onboarding

• Take ownership of the consultant once an offer is accepted.
• Prepare and coordinate offer and employment documentation.
• Coordinate background checks and drug screenings.
• Follow up proactively on incomplete requirements.
• Administer employee onboarding through Paylocity.
• Coordinate I-9 and employment-eligibility processes.
• Ensure consultants are fully cleared before their scheduled start date.
• Coordinate first-day instructions and confirm start readiness.

VMS/MSP & Customer Administration

• Manage consultant onboarding and assignment administration within customer VMS/MSP platforms.
• Maintain accurate consultant and assignment information.
• Coordinate customer-specific compliance requirements.
• Communicate with MSP and customer representatives regarding onboarding and clearance.
• Manage assignment changes, extensions and end dates.
• Serve as a primary point of contact for active Cullerton consultants.
• Conduct structured consultant check-ins after start and throughout the assignment.
• Proactively identify employee concerns, assignment issues and potential retention risks.
• Document consultant feedback and follow-up actions.
• Coordinate resolution of payroll, administrative, workplace or customer issues with the appropriate Cullerton team member.
• Maintain accurate consultant-care records in Bullhorn.

Customer Performance Reviews

• Schedule and conduct regular performance-review meetings with customer managers for active Cullerton consultants.
• Gather structured feedback regarding consultant performance, attendance, reliability, strengths and areas requiring improvement.
• Identify performance concerns before they become assignment-ending problems.
• Discuss assignment outlook and potential extensions when appropriate.
• Document manager feedback and action items in Bullhorn.
• Coordinate follow-up with Cullerton's delivery and leadership teams when action is required.
• Maintain a regular performance-review cadence across Cullerton's active consultant population.

Immigration Coordination

• Coordinate immigration-related matters between consultants, Cullerton leadership and Cullerton's immigration attorneys.
• Collect and organize required documentation.
• Track cases, requests and deadlines.
• Follow up with consultants and attorneys to keep matters moving.
• Communicate appropriate status updates internally and to customers when required.

This position coordinates immigration matters but does not provide legal advice.

Compliance & Employee Administration

• Coordinate Certificates of Insurance and subcontractor documentation when applicable.
• Support customer compliance requests and audits.
• Coordinate employment verification and employee-document requests.
• Maintain organized and accurate consultant records.

Extensions & Offboarding

• Track assignment end dates and proactively identify upcoming extensions.
• Coordinate extensions and assignment changes.
• Manage consultant offboarding when assignments end.
• Coordinate termination documentation and final administrative requirements.
• Coordinate return of customer/company equipment when applicable.
• Ensure payroll, customer systems and internal records are updated.

Required Qualifications

• 3+ years of experience in US staffing operations, consultant care, onboarding, credentialing, HR operations, or similar work.
• US staffing industry experience required.
• VMS/MSP experience required.
• Experience managing employee/consultant onboarding.
• Experience communicating directly with US customers or corporate managers.
• Excellent spoken and written English.
• Strong professional presence on phone and video meetings.
• Exceptional organization and follow-through.
• Ability to manage multiple simultaneous onboarding, compliance and employee matters.
• Ability to independently follow issues through completion rather than simply escalating them.

Preferred Experience

• Beeline or another major staffing VMS.
• Paylocity or another US HRIS/payroll platform.
• Background-check and drug-screening vendors.
• DocuSign.
• US staffing compliance.
• Consultant-care or employee-success programs.