Client Success Manager (US Staffing)

RecruitNest Consulting; Makati; Remote; PHP 480,000 - 720,000; Full time

Job summary

RecruitNest Consulting in the Philippines is seeking a Client Success Manager to support client relationships and service delivery for US-based clients. You will manage the client journey from onboarding to ongoing account management, monitor performance, and coordinate with internal teams.

The role requires 4+ years of client-facing experience in offshore staffing, excellent English communication, and the ability to lead client meetings, set metrics, and drive staffing improvements across

Qualifications

• Bachelor's degree required in relevant field.
• Minimum 4 years in account management/client success roles.
• Experience with offshore staffing for US-based clients is required.
• Strong communication and client relationship skills.

Responsibilities

• Conduct discovery calls to understand client needs and requirements.
• Manage the client journey from onboarding through successful integration.
• Set and track success metrics; monitor performance and progress.
• Coordinate with recruitment, HR, and operations to fulfill client requirements.
• Lead client meetings and address concerns promptly; maintain regular communication.
• Provide recommendations on staffing practices and industry trends.
• Collaborate with internal teams to ensure smooth execution of client requests.
• Identify operational challenges and propose process improvements.

Skills

Relationship management

Communication

English proficiency

Project coordination

Problem solving

Education

Bachelor's degree in Business Administration or related

Tools

ClickUp

Job description

Job Expectations:

• Position Type: Experienced - Individual Contributor
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Fully Remote - Philippines
• Work Schedule: Weekdays; US Shift
• Industry: Business Services (Offshore Staffing & Accounting)

About the Job:

We are looking for a Client Success Manager to join the client's team and support client relationships and successful service delivery for US-based clients. In this role, you will manage the client journey from onboarding and integration to ongoing account management, monitor performance, address concerns, and coordinate with internal teams to ensure client requirements are met. You will serve as the main point of contact for clients and help build strong, long-term relationships through clear communication and proactive support.

Key Responsibilities:

• Conduct initial discovery calls to understand client needs and requirements.
• Prepare sales documents, proposals, and other client materials.
• Manage the client journey from placement and onboarding through successful integration.
• Serve as the main point of contact for client concerns, requests, and follow-ups.
• Set success metrics and monitor client and team performance.
• Conduct regular check-ins with clients and the Philippine team to track progress and address issues.
• Monitor daily reports, performance metrics, workload, and task handoffs.
• Identify operational challenges and recommend solutions or process improvements.
• Lead client meetings and facilitate discussions to drive successful outcomes.
• Build and maintain strong, long-term client relationships through regular communication.
• Gather client feedback and use insights to improve service delivery.
• Provide clients with recommendations on recruitment practices, staffing needs, and industry trends.
• Collaborate with recruitment, HR, and operations teams to ensure smooth execution of client requirements.
• Act as a liaison between clients and internal teams to ensure clear communication and alignment.

Qualifications:

• Bachelor's Degree in Business Administration, Management, Marketing, Communications, or a related field.
• 4+ years of experience as an Account Manager, Client Success Manager, Client Manager, or in a similar client-facing role.
• Most recent experience with an offshore staffing agency supporting multiple US-based clients is required.
• Experience in the construction or home services industry is a huge advantage.
• Proficiency in ClickUp or similar project management tools.
• Strong client relationship management and communication skills.
• Excellent written and verbal English communication skills.
• Strong problem-solving and decision-making skills with the ability to address challenges independently.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Ability to collaborate effectively with clients and internal teams.
• Strong business acumen with the ability to align client strategies and services with overall business objectives.
• Candidates with extensive experience primarily in traditional BPO environments are not preferred.
• Can start immediately, if possible.

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