Configuration Consultant

Visa; Pasay; Sur place; PHP 1 004 000 - 1 674 000; Plein temps

Résumé du poste

Visa is seeking a Configuration Consultant to manage client configurations across the global network. The role focuses on implementing and configuring client profiles, ensuring compliance, and coordinating with clients and internal teams to deliver changes with minimal disruption.

The ideal candidate has a Bachelor's degree in a related field and at least 8 years of experience in customer support or a similar configuration role.

Qualifications

• Bachelor's degree in business, Finance, Computer Science, Information Technology or equivalent qualification
• A minimum of 8 years' equivalent experience in a customer support role

Responsabilités

• Provide implementation and configuration support to assigned Visa clients and/or support to assigned countries/regions.
• Manage all types of configuration requests in support of client and Visa initiatives.
• Meet deadlines through effective management of workload and prioritization.
• Coordinate with clients or internal stakeholders to understand program set‑up requirements and support card program installations, conversions, and updates.
• Review, research, analyze, and configure each client configuration request for completeness and accuracy.

Formation

Bachelor's degree in business, Finance, Computer Science, Information Technology or equivalent qualification

Description du poste

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary

The Client Services team provides industry-leading operational support to Visa's clients worldwide. Through deep expertise in payments, technology, and operational processes, the team serves as a trusted partner to clients and internal stakeholders, enabling the successful implementation, adoption, and scaling of Visa products and services.

Client Configuration Management (CCM)

Within Client Services, Client Configuration Management (CCM) enables clients to transact seamlessly across Visa's global payment network. The team is responsible for the accurate, secure, and scalable configuration of client profiles and payment processing capabilities, ensuring compliance with operational, regulatory, and network requirements while supporting business growth and innovation.

What a Configuration Consultant does at Visa

This is an individual contributor responsible for managing all types of configuration activities along with identifying and resolving issues of moderate complexity and taking a broad perspective to identify innovative solutions. This position is at a professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.

Responsibilities

• Provide implementation and configuration support to assigned Visa clients and/or support to assigned countries/regions.
• Manage all types of configuration requests in support of client and Visa initiatives.
• Meet deadlines through effective management of workload and prioritization.
• Coordinate directly with clients or via internal stakeholders to understand program set-up requirements and manage steps required to support all new card program installations, processor conversions, and updates to existing programs without customer impact.
• Review, research, analyze, and configure each client configuration request in detail to ensure completeness and accuracy. Highlight discrepancies, inconsistencies, and incomplete information.
• Participate in calls associated with client configurations with internal stakeholders and / or clients. Be able to explain processing implications of client decisions.
• Accurately complete configuration tasks, adhering to all audit requirements and performing correct billing.
• Provide fast problem resolution support for production and testing configuration changes, provide out-of-hours support according to a rota, and report and triage root cause and process improvements to improve the service we deliver. Facilitate emergency requests and coordinate internal resources (i.e. real time changes with network operations).
• Provide problem-resolution support for production and testing configuration changes, reporting client incidents and managing them through to resolution.
• Evaluate incidents and document/share lessons learned with teams.
• Review and approve other team members' implementation changes.
• Share knowledge with colleagues in learning of new products, services, and processes.
• Act as lead for corporate and/or client initiatives - both internal and external - using best practices, lessons learned, and technical/analytical skills.
• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e., Client Success, Client Implementation, & Testing).
• Represent customer system and operational requirements to internal Visa organizations.
• Prepare and lead training to internal and/or cross-functional teams and external clients, as applicable.
• Develop and contribute to department processes and procedures.

Why this is important to Visa

The Configuration Consultant (individual contributor) develops configuration expertise in the overall set-up of client programs from a business, client, and technical perspective within Visa. Clients include financial institutions, third party processors, and non-traditional Fintech clients. This role is responsible for providing functional and technical consultative support to internal and external stakeholders for mid- to high- complexity programs, projects, and other implementation activities for clients.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What You Will Need

• Bachelor's degree in business, Finance, Computer Science, Information Technology or equivalent qualification
• A minimum of 8 years' equivalent experience in a customer support ro