Configuration Analyst - Experienced

Hammerjack Pty Ltd; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an experienced Configuration Analyst to perform self-directed data analysis and configuration tasks, including payroll and EDI, with strong independent judgment.

The role requires translating complex technical concepts into client‑facing messages, supporting cross‑department resolution, and sharing best practices to drive team growth. A B.S. or B.A. is required and 2+ years in data analysis or related roles; Excel, HTML and SQL skills are preferred.

Qualifications

• B.S. or B.A. required for the role.
• 2+ years experience in data analysis, account management, or technical customer support.
• Experience in Insurance, Benefits Administration, SaaS, or Healthcare is a plus.
• Proficient in Microsoft Excel, HTML, basic SQL, or report creation.

Responsibilities

• Regularly demonstrates the ability to share best practices to facilitate growth across the team.
• Has an expert knowledge of configuration, payroll and EDI; can complete daily research and resolution independently.
• Completes research and resolution across multiple departments with minimal escalations.
• Demonstrates extensive knowledge of business standards.
• Communicates effectively and translates technical explanations for client messaging.
• Acts as escalation point and drives issue resolution with little leadership influence.

Skills

Excel

HTML

SQL

Report creation

Communication skills

Education

B.S. or B.A. required

2+ years in data analysis / related roles

Tools

HTML

SQL

Excel

Job description

Role: Configuration Analyst - Experienced

Level Summary:

• Experienced professional performing self-directed work.
• Demonstrates sound judgment when working independently, obtaining solutions, and taking action on improvements.
• Able to convey information with leadership in a professional manner.

Key Responsibilities:

• Regularly demonstrates the ability to share best practices to facilitate growth across the team.
• Has a expert knowledge of configuration, payroll and EDI. The associate can complete daily research and resolution in these areas independently.
• Demonstrates the ability to complete research and resolution across multiple departments, within team standards, with little management level escalations needed.
• Demonstrates extensive knowledge of business standards.
• Demonstrates communication knowledge and possesses appropriate soft skills for ongoing relationship management. Also, possesses the ability to deliver difficult messages and translate technical explanations into client facing messaging.
• Serves as an escalation point, both internally and externally. Can manage and drive issue resolution with little influence from leadership

Education, Experience & Certifications:

• B.S. or B.A. required.
• 2+ years experience in data analysis, account management, or technical customer support-related roles.
• Industry knowledge and experience is a plus: Insurance, Benefits Administration, SaaS, and Healthcare.
• Proficient in Microsoft Excel, HTML, basic SQL, or report creation experience desired.

Key Differentiators:

• Can complete responsibilities with minimal oversight.
• Very comfortable completing basic tasks however may seek guidance on more difficult situations.