Compliance Support Coordinator

NightOwl Consulting Philippines, Inc; Quezon City; Vor Ort; PHP 300.000 - 520.000; Vollzeit

Zusammenfassung

NightOwl Consulting Philippines, Inc. is seeking a detail-oriented Licensing & Compliance Analyst to monitor mortgage licenses, ensure accuracy in reporting, and support regulatory tasks.

The role requires strong written communication, independence, and ability to handle multiple priorities in a fast-paced setting. Responsibilities include overseeing license statuses, broker oversight via NMLS/Comergence, and conducting omissions testing.

Qualifikationen

• Experience analyzing licensing, HMDA, LAR or mortgage compliance data.
• Background in business, finance or legal fields preferred.
• Familiarity with mortgage lending processes and regulatory reporting.

Aufgaben

• Oversee reverse division MLO mortgage licenses and flag adverse status changes.
• Monitor brokers via NMLS Consumer Access and Comergence; update trackers.
• Maintain Do Not Call processes and audit branch records monthly.
• Conduct omissions testing and verify loan-level reporting accuracy.
• Document data validity issues and track corrective actions.

Kenntnisse

Licensing analysis

Mortgage compliance data

Regulatory reporting

Strong written communications

Independent work in fast-paced env

Ausbildung

Business/Finance/Legal coursework

Tools

PDF/Adobe

Microsoft Word

PowerPoint

Microsoft Excel

Jobbeschreibung

SKILLS, KNOWLEDGE AND EXPERTISE

• Highly prefer experience with analyzing licensing, HMDA, LAR, or other mortgage compliance data.
• Related work experience and/or coursework related to Business, Finance and/or Legal is preferred.
• General knowledge of overall mortgage lending process; prior NMLS, mortgage, lending or related industry experience preferred.
• Familiarity with HMDA LAR accuracy reviews, omissions testing, validity/quality error research, and regulatory reporting support preferred.
• Strong verbal and written communication skills.
• Strong detail orientation and highly organized.
• Sound judgment, ability to think critically.
• Work independently in a fast-paced environment to complete work following procedures.
• Manage multiple priorities and deadlines; strong sense of urgency and responsiveness.
• Prior experience using PDF/Adobe programs and Microsoft Word, and PowerPoint.
• Advanced MS Excel skills preferred.
• Basic math skills.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.

RESPONSIBILITIES

• Maintain ongoing oversight of Reverse Division MLO mortgage licenses, promptly identify adverse status changes. Upon identification of a license in adverse status, promptly notify the appropriate teams as outlined by procedure. Maintain and ensure accuracy of reverse MLO license information in applicable LOS systems.
• TPO Oversight includes the ongoing monitoring of brokers through NMLS Consumer Access and Comergence systems. Oversight will include identifying licenses reflecting an adverse status and provide timely notification to the appropriate teams. Complete a review when the business unit is looking to add an additional individual broker and update the tracker with the additional information
• Maintain the Do Not Call process by completing monthly requirements, updating the internal Do Not Call list by adding, removing, or updating users, and regularly auditing branch records in the database to ensure information remains current.
• Escalate higher-risk issues that fall outside the scope of assigned responsibilities.
• Provide additional licensing support as needed.
• Review and verify loan-level reporting accuracy and conduct omissions testing using the approved template.
• Conduct routine manual testing assignments and targeted manual testing of identified issues, including omissions testing.
• Review regression testing results and quarterly updates, ensuring loan-level reports are accurate and free of errors in third-party software before final approval and filing.
• Research and address data validity or quality errors, documenting updates in spreadsheets and supporting tracking materials.
• Correct entries in third-party software or re-upload corrected reports as directed by the Compliance team.
• Compile lists and reports of updates and completed actions across all phases for review.
• Support the updating and review of loan-level reports in third-party reporting software.
• Maintain a complete and accurate log of identified errors, including supporting documentation, relevant notes, and corrective actions taken in accordance with department procedures.
• Conduct compliance reviews of loan originators' and loan officer assistants' social media profiles and business-related content across approved platforms, identifying potential violations, missing disclosures, and other compliance concerns based on established review standards and checklists.
• Maintain accurate monitoring records, review notes, supporting documentation, screenshots, and status updates in designated tracking tools, ensuring all audit activities are fully documented and traceable.
• Conduct preliminary compliance reviews of loan officers' external websites using the approved checklist before launch, publication, or material updates, and perform ongoing checklist-based monitoring. Document review results, retain supporting evidence, and escalte potential compliance concerns to the Compliance team for review.
• Perform other duties and administrative functions as needed.