Compliance Manager

The Great Eastern Life Assurance Company Limited; Santo Niño 1st; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

The Great Eastern Life Assurance Company Limited is seeking a seasoned Market Conduct professional to join the Sales Compliance team in the Philippines. The role focuses on governance of market conduct activities, regulatory compliance, and conducting audits under the Balanced Scorecard framework.

Responsibilities include BSC documentation reviews, UAT, and collaborating with internal teams and vendors to implement enhancements while mitigating risks and ensuring fair dealing across all

Qualifications

• Degree holder in any discipline.
• At least 4–5 years of relevant experience in Balanced Scorecard Framework or policy replacement.
• Strong project management and stakeholder engagement abilities.

Responsibilities

• Govern market conduct governance and enforcement actions within Sales Compliance.
• Conduct BSC documentation reviews, client surveys, and substantiated complaints assessments.
• Perform UAT and system testing for new product releases and upgrades.
• Engage internal stakeholders and external vendors to deliver enhancements and drive timely resolutions.
• Identify risks, propose mitigations, and ensure regulatory and fair dealing requirements are met.

Skills

Market Conduct

Regulatory Compliance

BSC Framework

UAT Testing

Project Management

Stakeholder Engagement

Analytical Thinking

Communication Skills

Microsoft Office

Education

Degree in any discipline

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

System Upgrades

Job description

Be part of the Group Market Conduct family which strives to safeguard the reputation of the company, through oversight on financial representatives’ market conduct activities and ensuring enforcement actions taken are fair and appropriate. This position is for a role that sits within the Sales Compliance section with primary functions that consist of market conduct governance, executing the compliance monitoring program, and conduct sales assurance audits that is prescribed under the Balanced Scorecard (BSC) Framework.

• Working with the Team Leads and Section Head to manage and execute responsibilities across the entire Group Sales Compliance section with a good understanding of Market Conduct Risk, such as the application of requirements under the BSC Framework (FAA-G14, FAA-N20 and FAQ BSC and LIA MUs etc).
• Strong knowledge of regulatory requirements relating to sales compliance with the ability to apply these principles in daily operations. Demonstrates the ability to independently conduct BSC documentation reviews, assessment of Client Survey, conducting Mystery Shopping Exercises and review Substantiated Complaints.
• Possess strong analytical and critical thinking skills. Able to pro-actively identify potential risks or gaps in BSC related areas and propose risk management strategies to ensure regulatory and fair dealing requirements are met.
• In-depth understanding of the Company's BSC framework and AI-enabled solutions to propose and design enhancements to streamline BSC-related activities and improve operational efficiency.
• Managing system enhancement and upgrade projects. Strong communication skills with the ability to engage stakeholders, understand business requirements, and clearly articulate requirements to vendors to facilitate effective implementation and delivery.
• Performing relevant User Acceptance Testing (UAT) associated with new product releases and system testing.
• Takes ownership to address escalated queries and issues within the assigned area of responsibility by engaging relevant stakeholders to assess concerns and drive timely resolution. Able to propose practical and balanced solutions that meet compliance requirements while understanding business needs (including but not limited to queries from financial representatives and members of the Group Agency & Financial Advisors).
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Involvement in ad hoc assignments/reviews (e.g. Assessment of company’s initiatives, Replacement of Policies – LIA MU49/25) and supporting the team in other areas as required.
• Degree holder in any discipline.
• At least 4 to 5 years of relevant experience in the Balanced Scorecard Framework and/or Replacement of Policies.
• Strong project management experience in managing system enhancement and upgrade projects and is able to independently engage internal stakeholders and external vendors.
• Discipline in meeting strict timeline and goal oriented.
• Team player, with strong accountability over personal and team deliverables.
• Demonstrates strong critical thinking and problem-solving abilities, with the capacity to assess situations objectively, identify underlying issues, and provide well-reasoned solutions.
• Demonstrates alignment with the organisation’s core values through expected behaviours
• Proficient in Microsoft applications (e.g. Microsoft Excel, Word, PowerPoint).