Compliance & Credentialing (Voice) QA / Verification Specialist / Permanent WFH

AYA HEALTHCARE INTERNATIONAL BPO, INC.; Quezon City; Remote; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Permanent Work From Home

Competitive salary & benefits

Career growth opportunities

Birthday cake

Attendance bonus

HMO with 1 free dependent

Work-life balance

Job summary

AYA HEALTHCARE INTERNATIONAL BPO, INC. is seeking a Compliance & Credentialing Support Specialist to bridge multiple departments, ensuring collaboration and efficient execution of business processes.

You will interact with internal and external customers, maintaining professionalism and problem-solving focus. The role requires accuracy, strong communication, and the ability to work night shifts with rotating schedules.

Qualifications

• Bachelor's degree or equivalent (2 years in college accepted).
• Minimum 2 years BPO or call center experience.
• Exceptional customer service with keen attention to detail.
• Basic to intermediate Excel knowledge.
• High level of detail orientation and multi-tasking ability.
• Highly flexible and self-motivated.

Responsibilities

• Demonstrate accuracy and attention to detail in all tasks.
• Build knowledge of internal systems to answer questions and solve problems.
• Escalate with good judgment to leadership when needed.
• Maintain urgency to meet deadlines.
• Deliver positive Aya experience to customers and colleagues.
• Work independently and as part of a team, staying professional at all times.

Skills

Customer service

Attention to detail

Communication skills

Multi-tasking

Problem solving

Self-motivated

Night shift flexibility

Remote work readiness

Education

Bachelor's degree / Associate degree / two years in college

Tools

Excel

Job description

Join the Number 1 Healthcare Staffing company in the US!

JOB OVERVIEW:

The Compliance & Credentialing Support Specialist (CCSS) will work across various departments to ensure smooth collaboration, problem-solving, and efficient execution of business processes. The successful candidate would act as a bridge between different teams, often within the internal department, to ensure that objectives and projects are met. CCSSS communicate with both internal and external customers.

KEY RESPONSIBILITIES:

• Demonstrate accuracy and keen attention to detail. Understands the potential consequences of lack of accuracy and attention to detail.

• Build knowledge of internal systems and resources to answer questions and problem solve independently.

• Exhibit a solution-oriented nature and exercise good judgment when escalating situations to leadership.

• Maintain a strong sense of urgency to ensure established deadlines are met.

• Go the extra mile to ensure a positive Aya experience.

• Work independently and as part of a team.

• Uphold politeness and professionalism in all forms of communication.

• Build a foundation of successful habits to meet timelines & expectations.

Other additional tasks and duties that may be assigned to support team objectives and overall organizational goals.

QUALIFICATIONS:

• Bachelor's Degree, associate degree or two (2) years in college.

• Minimum of 2 years BPO or call center experience.

• Exceptional customer service skills keen attention to details.

• Must have basic to intermediate Excel knowledge.

• A high level of detail orientation and multi-tasking ability.

• Must be highly flexible.

• Self-motivated and achieve goals.

• Proactive and has a positive working attitude.

• Strong written and verbal communication

• Prior experience handling professional calls, including both inbound and outbound communication.

• Amenable to work night shifting, shifting and rotating schedule.

• Has available work equipment. (Computer device, Stable Internet connections and noise-cancelling headset)

• Can start on October 12 / November 2

WHAT WE OFFER:

• Permanent Work From Home setup.

• Competitive salary and benefits package.

• Opportunities for career growth in a fast-paced and innovative work environment.

• Birthday and Anniversary Cake.

• Attendance Bonus.

• HMO with 1 free dependent.

• Work-life balance.