Compensation and Benefits Admin

IBEX Global Solutions (Philippines) Inc.; Pasig; On-site; PHP 335,000 - 558,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Compensation & Benefits Admin to join our Manila team. You will administer government-mandated and company benefits at corporate or site level, ensure compliance, and partner with Operations and HR to resolve issues.

The role requires a Bachelor's degree and at least two years in C&B, preferably in a BPO. Proficiency in MS Office and HRIS is preferred, with strong confidentiality and attention to detail.

Qualifications

• Bachelor's degree required.
• 2 years of related experience; BPO/Call Center experience a plus.
• MS Office proficiency; HRIS experience preferred.
• Maintain highest level of confidentiality.
• Strong accuracy and attention to detail.
• Ability to define problems and prioritize in a multi-tasked environment.
• Flexibility to work graveyard shift.

Responsibilities

• Administers government mandated and company initiated benefits at the Corporate and/or Site level.
• Ensures benefits are consistent with their status and level; escalates to HR Leaders as needed.
• Maintains records of Compensation and Benefits movements (promotion, regularization, merit increase).
• Handles HR information system and maintains 201 files.
• Partners with Operations and other departments to resolve benefits issues.
• Provides ongoing training for new processes and policies.
• Communicates with Corporate HR about challenges and improvements.
• Accountable for decisions and actions related to duties.
• Follow up to ensure internal customer satisfaction.
• Makes recommendations to improve processes.
• Knowledge of applicable laws and company policies; ensure compliance.
• Provide feedback to management on potential problems.

Skills

Interpersonal communication

Written and oral communication

Confidentiality

Attention to detail

Problem solving

Multi-tasking

Graveyard shift readiness

Education

Bachelor's Degree

Tools

Microsoft Office

HRIS

Job description

Overview

The Compensation & Benefits Admin is responsible for the accurate and timely administration of employee compensation, benefits, HR records, and related processes at the corporate or site level. The role ensures compliance with company policies and government regulations while partnering closely with Operations, HR, and employees to resolve concerns and improve the overall employee experience.

Responsibilities

• Administers both government mandated and company initiated benefits at the Corporate and/or Site level.

Likewise, ensures that all benefits administered are consistent to their corresponding status and level and on certain occasion, escalates special cases to the HR Leaders for further evaluation and approval.

• Maintains a record of all Compensation and Benefits employee movement such as promotion, regularization, and merit increase / salary adjustments

• Handles HR information system and maintains all 201 files
• Partners with Operations and other concerned Department in solving employee benefits issues.
• Provides ongoing training for new processes and policies for all employees, fielding any questions or concerns
• Communicates regularly with Corporate HR department, maintaining knowledge of challenges, areas of improvement, and any concerns.
• Accountable for all decisions, actions, and directives with respect to job responsibilities.
• Follow up in a timely manner to ensure internal customer satisfaction
• Make recommendations to implement improved processes
• Knowledge, understanding, compliance, and enforcement of all applicable Federal and Local laws andregulations.
• Knowledge, understanding, and compliance with company policies and procedure
• Provide feedback to management concerning possible problems

Qualifications

• Bachelor's Degree
• 2 years of related experience is required. Experience in handling C&B for a BPO or Call Center company is a plus
• Proficient personal computer skills, including Microsoft Office. Human Resource Information System (HRIS) experience preferred.
• Ability to maintain the highest level of confidentiality.
• Ability to complete work with a high level of accuracy and attention to detail.
• Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
• Ability to adapt to a flexible schedule including graveyard shift
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work on flexible shift including graveyard schedule