Compensation and Benefits Admin

ibex; Mandaluyong; On-site; PHP 420,000 - 540,000; Full time

Job summary

ibex Philippines seeks a Compensation & Benefits Admin to manage compensation, benefits, HR records, and related processes at the site level.

You will ensure compliance with policies and government regulations, partner with Operations and HR to resolve concerns, and contribute to an enhanced employee experience. This role requires attention to detail and confidentiality.

Qualifications

• Bachelor's degree required.
• 2 years of related experience.
• Experience in handling C&B for a BPO or Call Center is a plus.
• HRIS experience preferred.
• Ability to maintain confidentiality.
• Attention to detail and accuracy.
• Flexibility to work graveyard shift.

Responsibilities

• Administers government-m mandated and company benefits at Corporate/Site level; escalates complex cases as needed.
• Maintains records of compensation, benefits, promotions, and salary adjustments.
• Handles HR information system and maintains 201 files.
• Partners with Operations and other departments to resolve benefits issues.
• Provides training on new processes and policies for employees.
• Communicates with Corporate HR and keeps abreast of challenges and improvements.
• Ensures compliance with applicable laws and company policies.

Skills

Communication skills

Attention to detail

Confidentiality

Multitasking

Problem solving

Time management

Flexibility with graveyard shift

Education

Bachelor's Degree

Tools

Microsoft Office

HRIS

Job description

The Compensation & Benefits Admin is responsible for the accurate and timely administration of employee compensation, benefits, HR records, and related processes at the corporate or site level. The role ensures compliance with company policies and government regulations while partnering closely with Operations, HR, and employees to resolve concerns and improve the overall employee experience.

Responsibilities

• Administers both government mandated and company initiated benefits at the Corporate and/or Site level. Likewise, ensures that all benefits administered are consistent to their corresponding status and level and on certain occasion, escalates special cases to the HR Leaders for further evaluation and approval.
• Maintains a record of all Compensation and Benefits employee movement such as promotion, regularization, and merit increase / salary adjustments
• Handles HR information system and maintains all 201 files
• Partners with Operations and other concerned Department in solving employee benefits issues.
• Provides ongoing training for new processes and policies for all employees, fielding any questions or concerns
• Communicates regularly with Corporate HR department, maintaining knowledge of challenges, areas of improvement, and any concerns.
• Accountable for all decisions, actions, and directives with respect to job responsibilities.
• Follow up in a timely manner to ensure internal customer satisfaction
• Make recommendations to implement improved processes
• Knowledge, understanding, compliance, and enforcement of all applicable Federal and Local laws and regulations.
• Knowledge, understanding, and compliance with company policies and procedure
• Provide feedback to management concerning possible problems or areas of improvement in their respective functions
• Perform other duties as assigned by management.

Qualifications

• Bachelor's Degree
• 2 years of related experience is required. Experience in handling C&B for a BPO or Call Center company is a plus
• Proficient personal computer skills, including Microsoft Office. Human Resource Information System (HRIS) experience preferred.
• Ability to maintain the highest level of confidentiality.
• Ability to complete work with a high level of accuracy and attention to detail.
• Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
• Ability to adapt to a flexible schedule including graveyard shift
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work on flexible shift including graveyard schedule