Compensation and Benefits Admin

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 391,000 - 580,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Compensation & Benefits Admin to ensure accurate and timely administration of employee compensation, benefits, and HR records.

The role collaborates with Operations and HR to resolve issues and improve the employee experience. The candidate will manage government-mandated and company benefits, maintain 201 files, and support process improvements while adhering to policies and regulations.

Qualifications

• Bachelor's Degree required.
• 2 years of related experience; C&B for BPO or call center is a plus.
• Proficient with Microsoft Office; HRIS experience preferred.
• Maintain confidentiality at all times.
• High accuracy and attention to detail.
• Strong problem-solving and data analysis.
• Able to adapt to a flexible schedule including graveyard shift.
• Excellent interpersonal, written and oral communication skills.

Responsibilities

• Administers government-mandated and company benefits at Corporate/Site level.
• Escalates special cases to HR Leaders for evaluation and approval.
• Maintains records of compensation and benefits movements (promotion, regularization, merit/salary adjustments).
• Handles HR information system and maintains personnel files.
• Collaborates with Operations and other departments to resolve benefits issues.
• Provides training on new processes and policies for all employees.

Skills

HRIS experience

Microsoft Office

Confidentiality

Attention to detail

Problem solving

Communication

Graveyard shift adaptability

Multi-tasking

Education

Bachelor's Degree

Tools

HRIS

Job description

Overview

The Compensation & Benefits Adminis responsible for the accurate and timely administration of employee compensation, benefits, HR records, and related processes at the corporate or site level. The role ensures compliance with company policies and government regulations while partnering closely with Operations, HR, and employees to resolve concerns and improve the overall employee experience.

Responsibilities

• Administers both government mandated and company initiated benefits at the Corporate and/or Site level.


• Likewise, ensures that all benefits administered are consistent to their corresponding status and level and on certain occasion, escalates special cases to the HR Leaders for further evaluation and approval.


• Maintains a record of all Compensation and Benefits employee movement such as promotion, regularization, and merit increase / salary adjustments


• Handles HR information system and maintains all 201 files


• Partners with Operations and other concerned Department in solving employee benefits issues.


• Provides ongoing training for new processes and policies for all employees, fielding any questions or concerns


• Communicates regularly with Corporate HR department, maintaining knowledge of challenges, areas of improvement, and any concerns.


• Accountable for all decisions, actions, and directives with respect to job responsibilities.


• Follow up in a timely manner to ensure internal customer satisfaction


• Make recommendations to implement improved processes


• Knowledge, understanding, compliance, and enforcement of all applicable Federal and Local laws and regulations.


• Knowledge, understanding, and compliance with company policies and procedure


• Provide feedback to management concerning possible problems or areas of improvement in their respective functions


• Perform other duties as assigned by management.

Qualifications

• Bachelor's Degree


• 2 years of related experience is required. Experience in handling C&B for a BPO or Call Center company is a plus


• Proficient personal computer skills, including Microsoft Office. Human Resource Information System (HRIS) experience preferred.


• Ability to maintain the highest level of confidentiality.


• Ability to complete work with a high level of accuracy and attention to detail.


• Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.


• Ability to adapt to a flexible schedule including graveyard shift


• Proficient personal computer skills, including Microsoft Office.


• Excellent interpersonal, written, and oral communication skills.


• Ability to work on flexible shift including graveyard schedule