Compassionate Patient Outreach & Referral Navigator

Staffing For Doctors; Philippines; Sur place; PHP 167 000 - 312 000; Plein temps

Résumé du poste

Staffing For Doctors in the Philippines seeks an outgoing Patient Outreach & Referral Coordinator to lead patient engagement and referral management through calls and texts. You will manage inbound/outbound referrals, guide patients through care steps, ensure timely follow-up, and document interactions in the EHR with a warm, responsive approach.

This role requires empathy, reliability, and the ability to handle high call volumes while maintaining accuracy and care standards in a fast-paced

Qualifications

• Flawless, clear spoken and written English with a warm telephone voice and active listening.
• Prior experience in customer service, call handling, or patient communication roles.
• Genuine enjoyment of phone communication and connecting with patients empathetically.
• Experience with medical referrals, specialist outreach, and patient tracking logs.
• Quiet home office, headset, reliable internet, and comfort with web-based tools and EHRs.

Responsabilités

• Phone & Text Patient Outreach: outbound calls and texts to connect with patients on reminders, care updates, and follow-ups.
• Referral Management & Specialist Tracking: log and track referrals, confirm appointments, and obtain notes from specialists.
• Customer Service & Patient Retention: answer inquiries, de-escalate concerns, and document interactions in the EHR.

Connaissances

Communication Excellence

Phone & Customer Service

Interpersonal Passion

Referral Workflow Familiarity

Technical Setup

Outils

EHR systems

Web-based communication tools

Description du poste

Staffing For Doctors in the Philippines seeks an outgoing Patient Outreach & Referral Coordinator to lead patient engagement and referral management through calls and texts. You will manage inbound/outbound referrals, guide patients through care steps, ensure timely follow-up, and document interactions in the EHR with a warm, responsive approach.

This role requires empathy, reliability, and the ability to handle high call volumes while maintaining accuracy and care standards in a fast-paced