Community Manager

Lavasource; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Lavasource is building a modern HR Transformation ecosystem and launching a new professional community. You will design the initial community experience, recruit founding members, and drive engaging conversations, events and opportunities to keep members returning.

You will work with leadership and partners to shape the community, onboard experts, curate valuable content, and turn events into reusable resources that support ongoing growth.

Qualifications

• Experience managing a professional, customer, member or online community.
• Excellent spoken and written English.
• Strong relationship-building and member-engagement skills.
• Confidence facilitating virtual discussions, meetings and events.
• Strong writing, editing and content-curation ability.
• Experience onboarding members, customers or users.
• Ability to work independently in a remote international team.
• Strong organisation and attention to detail.
• Ability to interpret engagement data and recommend practical action.
• Good judgement handling confidential information.
• Experience with Bettermode or another community platform.
• Experience with CRM tools such as HubSpot or Salesforce.
• Knowledge of HR, recruitment, consulting or enterprise technology.
• Experience managing job, project or professional opportunities.
• Experience developing ambassador or contributor programmes.
• Familiarity with responsible AI tools (e.g., ChatGPT, Claude).
• Experience working with UK/US and other international stakeholders.

Responsibilities

• Recruit and onboard founding members and expert contributors.
• Build relationships with HR leaders, practitioners and experts.
• Develop a consistent programme of discussions, events, expert insight and member introductions.
• Seed the Community with relevant questions, resources and opportunities before launch.
• Encourage members to ask questions, share experience and help one another.
• Integrate jobs and project opportunities into the community experience.
• Monitor engagement, return behaviour and activity; report progress and learnings.
• Gather member feedback and represent needs to platform and LavaSource.
• Manage day-to-day activity on the Bettermode platform.
• Moderate discussions to maintain a welcoming professional environment.
• Identify and develop community champions and ambassadors.

Skills

Community management

English fluency

Relationship building

Facilitation

Content curation

Onboarding new members

Remote collaboration

Data interpretation

Ambassador programs

HR knowledge

Bettermode experience

CRM familiarity

Global stakeholder work

Tools

Bettermode

HubSpot

Salesforce

Job description

Lavasource is building a modern HR Transformation ecosystem combining Transformation Advisory, HCM Systems Integration and Managed Services with flexible access to specialist talent, all supported by a vibrant community of HR and Technology professionals at the intersection of HR and AI.

The Lavasource Community will bring together HR leaders, practitioners and experts around trusted insight, professional relationships and relevant job, project and career opportunities. The community is being built on the Bettermode Community SaaS platform and is being integrated into Lavasource’s existing talent Marketplace. The Community is being launched at the end of October at a flagship event in Las Vegas.

We are looking for a Community Manager to help launch, grow and manage this new professional community.

The role

You will help to design and structure the initial community experience. You will recruit and onboard founding members, stimulate useful conversations, run events, support job and project opportunities, and create reasons for members to return regularly.

You will work closely with Lavasource’s leadership, consulting and talent teams and with Euvic, our platform-development partner.

Key responsibilities

• Recruit and personally onboard founding members and expert contributors.
• Build relationships with HR leaders, practitioners and independent experts.
• Develop a consistent programme of discussions, events, expert insight and member introductions.
• Seed the Community with relevant questions, resources and opportunities before launch.
• Encourage members to ask questions, share experience and help one another.
• Integrate jobs and project opportunities into the wider community experience.
• Help opportunity-led visitors become active, returning community members.
• Support member profiles, skills, interests and opportunity preferences.
• Work with experts to create and curate useful, credible content.
• Turn events and discussions into reusable articles, summaries and resources.
• Manage day-to-day activity on the Bettermode platform.
• Moderate discussions and maintain a welcoming, trusted professional environment.
• Identify and develop community champions and ambassadors.
• Gather member feedback and represent member needs to Euvic and LavaSource.
• Monitor engagement, return behaviour, applications and member-to-member activity.
• Produce concise reports covering progress, learning and recommendations.

What success looks like

During your first 90 days, you will:

• Validate the needs of priority members.
• Recruit and onboard a high-quality founding-member group.
• Establish an active group of expert contributors.
• Seed the Community with useful discussions, insight and opportunities.
• Launch an effective onboarding experience.
• Establish a reliable weekly engagement and events rhythm.
• Test how effectively jobs and projects attract and retain members.
• Establish a practical community scorecard.
• Recommend the next stage of community growth.

About you

You are a natural relationship-builder who enjoys bringing people together. You are curious, organised, proactive and comfortable building something new.

You understand that a successful community is measured by member value, participation and return behaviour - not simply registrations, followers or content volume.

Essential experience and capabilities

• Experience managing a professional, customer, member or online community.
• Excellent spoken and written English.
• Strong relationship-building and member-engagement skills.
• Confidence facilitating virtual discussions, meetings and events.
• Strong writing, editing and content-curation ability.
• Experience personally onboarding members, customers or users.
• Ability to work independently in a remote international team.
• Strong organisation and attention to detail.
• Ability to interpret engagement data and recommend practical action.
• Good judgement when handling confidential or sensitive information.
• Experience with Bettermode or another community platform.
• Experience with HubSpot, Salesforce or another CRM.
• Knowledge of HR, recruitment, consulting or enterprise technology.
• Experience managing job, project or professional opportunities.
• Experience developing ambassador or contributor programmes.
• Familiarity with responsible use of AI tools such as ChatGPT or Claude.
• Experience working with UK/US and other international stakeholders.

Why join Lavasource?

• Help build a new global HR professional community from its foundation.
• Work directly with experienced HR transformation and technology leaders.
• Shape the member experience, operating model and growth strategy.
• Develop relationships with HR leaders and experts internationally.
• Join a growing business where your contribution will be visible and important.

Application

Please submit your CV and a short response covering:

• A community you have helped build or manage.
• How you encouraged members to participate and return.
• What you would prioritise during your first 30 days.
• An example of a professional community you believe works particularly well.