Community Operations Specialist (Project Management)

TaskUs; Metro Manila; On-site; PHP 480,000 - 600,000; Full time

Job summary

TaskUs is seeking a Community Operations Specialist to lead the health and productivity of our global TaskVerse network. You will manage onboarding, activation, and retention at scale, ensuring engagement and clear project requirements as our AI programs grow.

Responsibilities include creating clear communications, synthesizing feedback into actionable reports, and maintaining dashboards on community health metrics.

Qualifications

• 3–5 years in community management, platform operations, or gig-economy coordination.
• Operational skills to manage large-scale workflows with high attention to detail.
• Strong professional English; able to adjust tone for diverse audiences. Multilingual a plus.
• Proficiency with Google Workspace and community platforms (Slack, Discord, or CRM tools).
• Self-starter mindset; identify gaps and propose solutions.

Responsibilities

• Own onboarding, activation, and retention programs for the tasker community across time zones and projects.
• Review SOPs and implement updates to improve efficiency and satisfaction.
• Monitor queues to identify fatigue or confusion and elevate issues with relevant teams.
• Develop and maintain guides and FAQs ahead of new project launches.

Skills

Community management

Operations management

English communication

Google Workspace

Slack & Discord

Process improvement

SOPs & FAQs

Tools

Google Sheets

Slack

Discord

CRM tools

Job description

As a Community Operations Specialist, you will be responsible for the health and productivity of our global TaskVerse network. This role sits at the center of our AI operations, requiring a mix of operational discipline, empathetic communication, and data-driven decision-making.

You will own the day-to-day lifecycle of our "tasker" community. Your goal is to ensure that thousands of taskers are not only onboarded efficiently but remain highly engaged and clear on project requirements as our AI programs scale. This role also involves driving the continuous engagement and activation of our existing tasker base.

Key Responsibilities:

1. Lifecycle Management & Process Optimization

• Own the execution of onboarding, activation, and retention programs, ensuring they scale across different time zones and project types.

• Continuously review existing SOPs for tasker engagement and suggest/implement updates to improve efficiency or tasker satisfaction.

• Monitor project queues to identify signs of tasker fatigue or confusion; elevate and resolve these issues before they impact data quality in collaboration with Community and Operations teams.

• Collaborate with Operations, Quality and LX to ensure community resources (guides, FAQs) are ready ahead of new project launches.

2. Communication & Community Advocacy

• Draft clear, concise, and culturally sensitive communications (emails, announcements, surveys, newsletters) that translate technical AI guidelines into simple instructions.

• Manage community feedback channels and surveys, synthesizing common themes into actionable reports for the Community team.

• Act as a reliable bridge between the company and the crowd, ensuring tasker concerns are heard while maintaining project standards.

3. Health Metrics & Reporting

• Maintain dashboards related to community health, such as active user rates, sentiment scores and response time SLA.

• Provide weekly updates on community status, highlighting successes and areas requiring operational intervention.

Required Qualifications:

• Experience: 3–5 years in community management, platform operations, or gig-economy coordination.

• Operational Skills: Proven ability to manage large-scale workflows and documentation (SOPs, FAQs) with high attention to detail.

• Communication: Strong professional English skills, with the ability to adjust tone and complexity based on the audience (e.g., technical teams vs. global contributors). Additional languages are a plus.

• Technical Proficiency: High comfort level with Google Workspace (especially Sheets/Excel for tracking) and community platforms (Slack, Discord, or internal CRM tools).

• Problem-Solving: A "self-starter" mindset—able to see a gap in a process and propose a logical solution.

Preferred Qualifications:

• AI/Tech Context: Experience in data labeling, AI services, or a high-growth tech environment.

• Multilingual/Global: Experience working with diverse, non-English-speaking populations or localized content.

• Data Visualization: Basic ability to create charts or simple reports that visualize community trends.