Community Management & Social Media Officer

Gokongwei Brothers Foundation; Philippines; On-site; PHP 650,000 - 900,000; Full time

Job summary

Gokongwei Brothers Foundation seeks an analytical, engaging Social Media strategist to lead our educator community operations and drive adoption of Educator Programs. You will manage content across major platforms, translate analytics into growth actions, and nurture teacher communities with practical playbooks and insightful tips.

You will host onboarding sessions and webinars, create video tutorials, and build a searchable Knowledge Base to streamline teacher experience.

Qualifications

• 5–7 years of experience in social media management, audience analytics, community management, or digital marketing.
• Degree in Communications, Marketing, Educational Technology, Education, or related field.
• Advanced proficiency in Meta Business Suite, Facebook Group Insights, and analytics platforms.
• Knowledge Base platforms and automation tools (Notion, Zendesk, Help Scout, Zapier, ManyChat).
• Proficiency in generative AI tools (Claude, Gemini, ChatGPT).
• Strong analytical thinking, excellent writing, data-driven storytelling, and live online session facilitation.
• Experience working with teachers or school communities is a strong advantage!

Responsibilities

• Manage content planning, publishing, and engagement across Facebook Groups, Pages, LinkedIn, YouTube, and Instagram.
• Build analytics dashboards and translate audience behavior into actionable insights for acquisition, activation, adoption, and retention.
• Mobilize teacher communities through practical playbooks, pedagogical tips, and peer showcases.
• Host onboarding sessions and webinars, and develop short video tutorials.
• Build a searchable Knowledge Base and automate community workflows to improve the teacher experience.

Skills

Analytical thinking

Excellent writing

Data-driven storytelling

Facilitating live online sessions

Experience with teachers or school-?om

Education

Degree in Communications, Marketing, Educational Technology, Education, or related field

Tools

Meta Business Suite

Facebook Group Insights

Social listening platforms

Knowledge Base platforms

Notion

Zendesk

Help Scout

Zapier

ManyChat

Claude

Gemini

ChatGPT

Job description

Can you turn social media insights into meaningful engagement—and help teachers adopt tools that support their classrooms

We're looking for an analytical and engaging professional to lead our social media strategy and educator community operations. Your work will help drive adoption of our Educator Programs and support teachers in consistently using Class Builder.

What you'll do:

• Manage content planning, publishing, and engagement across Facebook Groups, Facebook Pages, LinkedIn, YouTube, and Instagram.
• Build analytics dashboards and translate audience behavior into actionable insights that support acquisition, activation, adoption, and retention.
• Mobilize teacher communities through practical playbooks, pedagogical tips, and peer showcases.
• Host interactive onboarding sessions and webinars, and develop short video tutorials.
• Build a searchable Knowledge Base and automate community workflows to improve the teacher experience.

What we're looking for:

• 5–7 years of experience in social media management, audience analytics, community management, or digital marketing—preferably in Education, EdTech, or SaaS.
• A degree in Communications, Marketing, Educational Technology, Education, or a related field.
• Advanced proficiency in Meta Business Suite, Facebook Group Insights, and social listening or analytics platforms.
• Hands-on experience with Knowledge Base platforms and community automation tools, such as Notion, Zendesk, Help Scout, Zapier, ManyChat, or similar.
• Proficiency in generative AI tools such as Claude, Gemini, or ChatGPT.
• Strong analytical thinking, excellent writing, data-driven storytelling, and confidence facilitating live online sessions.
• Experience working with teachers or school communities is a strong advantage!