Community Experience Architect

MVP Asia Pacific Inc.; Mabalacat; Remote; PHP 279,000 - 502,000; Full time

Job summary

MVP Asia Pacific Inc. is seeking a Community Experience Expert to build a vibrant community and support customers across all platforms. You will answer questions, guide product selection, and manage post-purchase issues with a focus on delivering exceptional service.

Join a collaborative team where you will contribute to brand presence across social channels, manage CRM-driven interactions, and help drive daily KPI targets while ensuring high attention to detail and clear communication.

Qualifications

• Bachelor’s degree in Administration, Marketing, or related field.
• Experience as a Community Experience Expert or similar role.
• Experience managing brand presence across multiple platforms.
• Familiarity with CRM platforms to track interactions.
• Ability to foster community engagement through content and interaction.
• Solution-focused mindset for pre- and post-purchase issues.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Create a community through genuine connections at all touchpoints.
• Answer community questions to help customers find the right product across channels.
• Assist post-purchase issues: returns, orders, addresses, and more.
• Perform admin tasks: returns, high-risk orders, chargebacks, etc.
• Meet and exceed Community Experience KPIs daily.
• Engage with the community across social media to add value.
• Collaborate with team and leaders on projects and operations.

Skills

Community experience

Brand presence

Content engagement

Communication skills

Problem solving

Attention to detail

Education

Bachelor's Degree in Administration/Marketing

Tools

CRM platforms

Job description

MVP Asia Pacific Inc. is seeking a Community Experience Expert to build a vibrant community and support customers across all platforms. You will answer questions, guide product selection, and manage post-purchase issues with a focus on delivering exceptional service.

Join a collaborative team where you will contribute to brand presence across social channels, manage CRM-driven interactions, and help drive daily KPI targets while ensuring high attention to detail and clear communication.