Communications Coach/Language Trainer

Cognizant Softvision; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Cognizant Softvision, LLC in the Philippines is seeking a dynamic Language Trainer to elevate customer experience by improving frontline teams' communication skills. The role involves designing curricula, preparing materials, and delivering classroom, virtual, and hybrid sessions focused on English language and effective communication.

Ideal candidates have 3+ years in customer experience or training, with strong verbal and written communication, and familiarity with CX metrics like CSAT and

Qualifications

• Completed at least 2nd year of college with no back subjects.
• 3+ years of experience in customer experience, training, or communication coaching.
• Strong interpersonal and facilitation skills.
• Excellent verbal and written communication abilities.
• Familiarity with CX metrics and tools (CSAT, NPS, CRM platforms). Certification in coaching or training.

Responsibilities

• Designs language training curricula aligned with client, account, and business requirements.
• Creates and updates training materials, lesson plans, assessments, and learning resources for English language and communication skills.
• Incorporates adult learning principles, blended learning approaches, and facilitation best practices.
• Customizes programs based on performance data, training needs analysis, and learner proficiency levels.
• Facilitates classroom, virtual, and hybrid language training sessions for new hires and tenured employees.
• Delivers training on grammar, pronunciation, listening comprehension, vocabulary, fluency, accent neutralization, and soft skills.
• Maintains learner engagement and ensures a safe, inclusive learning environment.
• Conducts language assessments for new hires to evaluate speaking, listening, writing proficiency, and customer service skills using a specialized assessment tool.
• Provides clear, actionable feedback to learners.
• Documents assessment results accurately and maintains training and assessment records.

Skills

Interpersonal skills

Facilitation

Verbal communication

Written communication

Education

2nd year college (no back subjects)

Tools

CRM platforms

CSAT

NPS

Job description

We are seeking a dynamic and empathetic Language Trainer with a strong background in communication coaching and training. This role is pivotal in elevating the customer experience by enhancing the communication skills of frontline teams, ensuring consistent, empathetic, and effective interactions across all customer touchpoints.

Why Join Us

At Cognizant, we don't just offer jobs-we build careers that thrive in the digital era.

• Growth That Matters - Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat-you're building a future.
• Support That Empowers - A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires - Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

What You'll Be Doing:

• Designs and develops language training curricula aligned with client, account, and business requirements.
• Creates and updates training materials, lesson plans, assessments, and learning resources for English language and communication skills.
• Incorporates adult learning principles, blended learning approaches, and facilitation best practices.
• Customizes programs based on performance data, training needs analysis, and learner proficiency levels.
• Facilitates classroom, virtual, and hybrid language training sessions for new hires and tenured employees.
• Delivers training on grammar, pronunciation, listening comprehension, vocabulary, fluency, accent neutralization, and soft skills.
• Maintains a high level of learner engagement and ensures a safe, inclusive learning environment.
• Conducts language assessments for new hires to evaluate speaking, listening, writing proficiency, and customer service skills using a specialized assessment tool.
• Provides clear, actionable feedback to learners.
• Documents assessment results accurately and maintain training and assessment records.

Who Thrives Here:

• Completed at least 2nd year of college with no back subjects
• Amenable to work onsite in Bridgetowne, Quezon City
• 3+ years of experience in customer experience, training, or communication coaching.
• Proven track record of designing and delivering impactful training programs.
• Strong interpersonal and facilitation skills.
• Excellent verbal and written communication abilities.
• Familiarity with CX metrics and tools (e.g., CSAT, NPS, CRM platforms) Certification in coaching or training.
• Experience in a BPO or service-oriented environment.
• Knowledge of adult learning principles and instructional design.

Your future starts here-grow, thrive, and make an impact with Cognizant.