Communication Specialist

IntouchCX; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Job summary

IntouchCX is seeking a Communications Specialist to outline strategies and deliver information to the right audience through effective channels. You will review content for clarity, grammar, and brand voice, and creatively approach different platforms to engage the intended receivers.

The role emphasizes collaboration with multiple departments, development of internal communications plans, and close work with the EX and regional teams to ensure timely, impactful messaging.

Qualifications

• Graduate of Marketing, Digital Marketing, Integrated Communications & Marketing, Advertising, Communications, Media or Public Relations.
• 3–4 years of work experience in communication.
• Social media savvy with knowledge of pop culture and branding guidelines.
• Proficient in the technical side of communication and content production.

Responsibilities

• Develop clear, engaging content for platforms including employee communications, press releases, newsletters, speeches, and marketing materials.
• Ensure all content aligns with brand voice and messaging guidelines.
• Collaborate with departments to disseminate internal communications promptly.
• Develop communication plans for internal initiatives and events.
• Collaborate with the Regional Communications Specialist on regional activities.
• Conduct surveys to evaluate communication effectiveness.

Skills

Content writing

Brand voice

Social media management

Communication planning

Stakeholder collaboration

Crisis communication

Presentation skills

Interpersonal skills

Education

Bachelor's degree in Marketing/Communications/PR

Tools

Google Workspace

Canva

Job description

About the role

We are looking for a Communications Specialist that will outline the communication strategies and objectives for delivering the information to the right audience at the right time and through the most appropriate channels. The ideal candidate will review communication materials for content, clarity, grammar, and adherence to the brand voice, and will be creative in approaching different platforms, and effective in getting the information out to the intended receiver.

Key responsibilities

• Develop and write clear, engaging, and targeted content for various platforms, including employee communication, award-nomination forms, press releases, newsletters, speeches, and marketing materials
• Ensure all content aligns with the organization's brand voice and messaging guidelines
• Collaborate with departments to create and disseminate internal communications that keep employees informed and engaged promptly
• Develop communication plans for internal initiatives, events, and announcements
• Coordinate with the Regional Communications Specialist on all communication activities intended for the region
• Facilitate meetings with internal stakeholders on communication requests
• Collaborate with the Employee Experience (EX) team to develop communication plans for internal and external initiatives, events, and announcements
• Organize a communication plan to execute communication projects efficiently and effectively
• Conduct surveys and gather feedback to evaluate communication effectiveness
• Assist in developing crisis communication plans and support management during crisis situations

Job requirements

• Graduate of Marketing, Digital Marketing, Integrated Communications & Marketing, Advertising, Communications, Media or Public Relations
• At least 3-4 years of work experience in communication
• Social media savvy and knowledgeable in pop culture
• Knowledgeable in the technical side of communication
• Proficient in Google suite and experience navigating Canva is preferred
• Knowledgeable and experienced in managing various communication platforms
• Advertising, Event, or Creative Agency experience is an advantage
• Photo and video-editing knowledge and experience is a plus
• Excellent written and oral communication skills, including presentation skills
• Strong interpersonal and relationship-building abilities