Collections Team Lead — Coaching, Compliance & Process Improvement

Travel + Leisure Global Support Services (Philippines), Inc.; Metro Manila; On-site; PHP 420,000 - 680,000; Full time

Job summary

Travel + Leisure Co. in Manila is seeking a Team Leader, Collections to guide and develop a high-performing team. You will manage portfolios, resolve complex accounts, and ensure compliance while delivering customer-focused solutions. This role emphasizes leadership, process improvements, and collaboration with frontline associates and leadership.

The ideal candidate has strong communication, coaching skills, and at least two years in collections.

Qualifications

• At least two years of experience in collections.
• Strong communication and coaching skills.
• Demonstrated leadership experience.

Responsibilities

• Lead and develop a high-performing collections team.
• Manage portfolios and resolve complex accounts.
• Ensure compliance and deliver customer-focused solutions.
• Collaborate with frontline staff and leadership to drive process improvements.

Skills

Leadership

Coaching

Communication

Team management

Job description

Travel + Leisure Co. in Manila is seeking a Team Leader, Collections to guide and develop a high-performing team. You will manage portfolios, resolve complex accounts, and ensure compliance while delivering customer-focused solutions. This role emphasizes leadership, process improvements, and collaboration with frontline associates and leadership.

The ideal candidate has strong communication, coaching skills, and at least two years in collections.