Collections Strategy Specialist

Maya; Philippines; On-site; PHP 500,000 - 900,000; Full time

Job summary

Maya in the Philippines is seeking a Collections Strategy Specialist who will drive end-to-end collections strategies for Credit Cards and other loan products.

You will collaborate with the Collections Operations Team, monitor performance, and report on strategy effectiveness, while engaging stakeholders and ensuring timely implementation.

Candidates should have a Bachelor's degree and 3–5 years in credit card collections and strategy, with strong communication and a proactive mindset.

Qualifications

• Bachelor's degree in a related field.
• 3–5 years of experience in Credit Card Collections and Collections Strategy.
• Strong interpersonal and communication skills.
• Experience coordinating with stakeholders to implement strategies.

Responsibilities

• Create and execute end-to-end strategies to maximize collections for Credit Cards.
• Coordinate with Collections Operations Team and ensure execution and monitoring.
• Analyze collections performance and measure strategy effectiveness.
• Manage stakeholders and resources for timely implementation and tracking.

Skills

Interpersonal skills

Communication skills

Stakeholder management

Analytical thinking

Education

Bachelor's degree

Job description

Collections Strategy Specialist

Overview

The Collections Strategy Specialist is responsible in the overall execution of collections strategies to be implemented by the Collections Operation team's for all loan products of the bank but with more focus on Credit Cards.

What you will be doing

• Create and execute end-to-end strategies to maximize collections for Credit Cards.
• Coordinate with the bank's Collections Operations Team and ensure that the collections strategies are being executed and continuous monitoring is being implemented.
• Analyze collections performance and measure effectiveness of strategies.
• Manage stakeholders and key resources for timely implementation and tracking of key initiatives.

What we are looking for

• A Bachelor's Degree holder
• At least 3-5 years of experience in Credit Card Collections and Collections Strategy
• Knowledge and experience in Credit Card Collections
• Experience in collaborating with different stakeholders to ensure that collections strategies are executed and monitored
• Knowledge in collections performance analysis and effectiveness of collections strategies
• Exceptional interpersonal and communication skills. Proactive and self‑motivated learner.