Collections Specialist - Onsite, KPI-Driven

Security Bank Corporation; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

Security Bank Corporation in Metro Manila seeks a Collections Specialist to perform outbound collection activities, respond to inbound calls, and document all transactions in the collections system. The role aims to recover due amounts while keeping client records accurate and up to date.

You will work onsite at Alabang or Makati, meet KPIs on calls, PTPs, and cases, and escalate when needed. A 2–3 year background in consumer credit collections, skip tracing, and strong communication skills are

Qualifications

• 2–3 years in collections of past-due accounts in banking/financial services.
• Experience in skip tracing is required.
• Excellent verbal and written communication skills.

Responsibilities

• Perform collection activities through outbound effort and answering inbound calls via the bank’s devices, documenting all transactions into the collections system.
• Probe new contact information to locate delinquent clients.
• Communicate with clients to secure promises to pay (PTP) and document all interactions.
• Monitor and reach KPIs (calls, PTPs, kPTPs, cash collected, QA) daily.
• Escalate qualifying cases to Team Leader for resolution.
• Prepare recommendations for endorsement to other teams as escalation measures.
• May be assigned to other tasks to support the unit.

Skills

Communication

Skip tracing

Dialer systems

Target-driven

Negotiation

Tools

Dialer systems

Job description

Security Bank Corporation in Metro Manila seeks a Collections Specialist to perform outbound collection activities, respond to inbound calls, and document all transactions in the collections system. The role aims to recover due amounts while keeping client records accurate and up to date.

You will work onsite at Alabang or Makati, meet KPIs on calls, PTPs, and cases, and escalate when needed. A 2–3 year background in consumer credit collections, skip tracing, and strong communication skills are